My console disconnects whenever I turn it off?

The console physically restarts whenever I turn it off. The controllers turn off with the console. By phantom controller I meant that my console shows a controller being connected despite my two controllers being turned off.

Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

How are you, mate?

Probably the CEC settings are enabled.

In this way, you can configure the console not to turn off the TV when the console is turned off.

Profile & system > Settings > General > Power mode & startup > TV & A/V power options.

Since the router is in the same room as the console, can you just for testing purposes try to connect the console via ethernet cord?

Do the disconnects still happen via Ethernet?

If the console only disconnects through WiFi, Microsoft is investigating those reports when the console disconnects wirelessly, if it's a console issue, or "just" outside interference (for example other wireless devices disturbing your WiFi signal).

Whenever the console disconnects, hold the Xbox button on the controller, as if you were trying to turn off the console.

Then use feedback button, to send feedback about the disconnect.

The console will then gather diagnostic information and send that in along with the report.

The more people send feedback whenever that happens, the more reliably Xbox can find out if it's a console issue or what else could be done to resolve it.

Does anyone know if it's ok to leave it running in the background. I noticed my HDD blinks off and on whenever the xbox console is turned off. I thought it would turn off the port too since it's not on "Power-saving" mode.

[quote user="Bruno Hslaww"]

You can turn it off but not disconnect as the console knows. Indicates it can not actually be turned off fully, as the XBone knows it is disconnected.

[/quote]



I was thinking that too.