My console controller won't work, I tried going to replace it with the "request and Xbox...

Ok, back with an update. It was the damn console. Not my controllers, my wireless, my glass shelving, my phone.... It was the console.

If you've tried everything, and you're still having problems, do what I did and go ahead and request a replacement console. Don't even bother with customer service, just to request another console.

What a relief finally.

Hi, Memo! I'm sorry to hear you're having trouble requesting for a replacement because of the serial number. No worries, I'm happy to assist you with this today.

Where did you purchase the controller? Isn't it a third-party controller? Can you also please tell me where did you find the serial number?

I will wait for your reply.

Thank you!

If none of the buttons work I'm afraid you won't be able to troubleshoot it which is why you will have to follow what's mentioned in the link below to have it replaced if it's still under warranty:

The link: Request an Xbox controller replacement | Xbox Support

My Day One controller won't even power on. I have tried 8 batteries plus a play and charge battery pack that works fine on my other controller. Sure they will replace it but I doubt it will be with another Day One controller

Try this:

.

Press and hold the console power button for 5-10 seconds until it powers off.

Power the console back on and try to connect the controller with the console again.

If steps 1 & 2 did not help, try another controller.

If another controller works, and you have already replaced the batteries in the non-working controller, you will need to replace an accessory (your console will need to be registered)

If multiple controllers do not work with your console, and you have tried all of the troubleshooting steps on this page, please select problem with a device to request a repair (your console will need to be registered)