my console bought games aren't working

Discus and support my console bought games aren't working in XBoX Games and Apps to solve the problem; over the past week i have been having a lot of problems with my Xbox, and because of that i put my console back to factory issue, but keeping my... Discussion in 'XBoX Games and Apps' started by STIG x ASSAULT, Jun 2, 2016.

  1. my console bought games aren't working


    over the past week i have been having a lot of problems with my Xbox, and because of that i put my console back to factory issue, but keeping my account and games, which fixed everything until i realized that all of my games which i bought on the Xbox its
    self weren't working.(mine craft) and my backwards compatible games weren't working either (halo reach, call of duty black ops, toy soldiers, ) when i try to load them it just asks me for a disk, which i never had in the first place.

    :)
     
    STIG x ASSAULT, Jun 2, 2016
    #1
  2. CrazY1985
    CrazY1985 Guest
    My games aren't working

    try clearing your cache by holding down the power button on your console for about 10 seconds.

    It will reboot.

    Try again after that.
     
    CrazY1985, Jun 2, 2016
    #2
  3. My games aren't working

    I'm having issue with my Xbox one it won't load any of my games either disc or on my hard drive I've restarted my Xbox and closed the game more than once but it has done nothing. Can anyone help with my issue
     
    the knight 2001, Jun 2, 2016
    #3
  4. CrazY1985 Win User

    My games aren't working

    try clearing your cache by holding down the power button on your console for about 10 seconds.

    It will reboot.

    Try again after that.
  5. Smwutches Win User

    Data transfer add ons

    Unless they were bought on a different account, that should work. Purchases aren't tied to the console.
  6. XBF - Staniel Win User

    A few of my games aren't working

    Greetings Adam Urso,

    Let me see what I can do to help:

    • If this is happening on other accounts as well as a wide arrangement of games, then it indicates to me that it is your console
    • Are you on a preview/insider build? You may consider removing yourself from the program if necessary: Unenroll from Xbox Insider | Xbox Support
    • Have you double checked that all your console is up to date; Update Console | Xbox Support
    If it is and the problem is still happening, then a reset may be necessary.

    • Please reference the following article when looking to reset your console: Reset Your Console | Xbox Support
    • Good news is you don't have to remove everything off your console when resetting. You can keep the majority of your information and games. Just follow the Reset and keep my games & apps option under Reset using your console in that article
    Let us know if this worked! If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

    Sincerely,

    Staniel

    Xbox Employee

    And as always, if this helped answer your question, please help the community out and mark it as such below!
  7. B Geezle513 Win User

    Games aren't working

    Did they give a timeframe when it will be back up
  8. SUPERSOAKERx69 Win User

    Games aren't working

Thema:

my console bought games aren't working

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