My console and 3 remotes was stolen 3 months back. is there a way to trace (online did not...

I'm afraid what you're asking isn't possible. if your console was stolen as part of a burglary, you would need to claim it back on any home insurance you have. Microsoft do not block/ban consoles for this reason. Controllers can not be blocked.

If you had your account on the console, changing the account password will prevent your account being used.

In any case, these things are usually sold on, and it is highly likely that the person who now has your console does not know it was stolen.

Hi Chantel! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox console.

In regards to tracking the console device, according to user KindGryphon who answered a similar inquiry: https://answers.microsoft.com/en-us...and-xbox/fe0bd88d-0f2b-4d8f-9050-5d8c2d33a0f5

"If law enforcement is willing to take the time, money, and resources to track it down (which would likely cost more for them to do than what the Xbox is worth in value) then sure they can help you track it if they are willing.

All Xbox support would have would be the ip address that your account is signed into. (which you would be able to see too) but there isnt anything they would personally be able to do with that information."

There are several steps you’ll want to take to secure your account and report your console according to the official Xbox website: https://support.xbox.com/en-US/help/family-online-safety/online-safety/stolen-console

"1. Change your account password.

If your console was lost or stolen, change your password immediately.

Sign in to your Microsoft account. account.microsoft.com
Go to Security > Password security.
Select Change my password to reset the password for your Microsoft account.
Verify that you’re the account owner by receiving a security code.
Enter your current password.
Enter and confirm your new password.

2. Report the stolen console.

We recommend that you report your stolen console to your local law enforcement as well as your insurance company. You’ll need to provide the serial number for the missing console. To find it:

Sign in to your account on account.microsoft.com and then select All Devices under the Devices category.
Go to the console that was stolen and select Show details.
The serial number is listed under Device details.

3. Check your Billing activity.

You’ll also want to review your billing activity to make sure the person who has your console hasn’t made any unauthorized charges.

On your account on account.microsoft.com go to Payment & billing > Order history.
If you see a charge that you don’t recognize, contact Xbox Support.

Keep an eye on your account to make sure that any possible unauthorized charges have time to be posted to your account.

If you have a credit card or other payment option attached to your account, we recommend reporting the theft to your financial institution so that they can stop all payments until a new card is issued."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Sorry to hear of your ordeal, though not specific to IP tracing, there's some tips here: https://beta.support.xbox.com/help/family-online-safety/online-safety/stolen-console

Done that.

One without trace, one with.

But that was like 3 months ago....

Sorry to hear your console was stolen. I hope you contacted the police as they can work with Microsoft to trace the IP of the console.

In the meantime you can remotely remove your password from the console by following the instructions at this link.

support.xbox.com/.../password-protect-account