My code isn't working (12 month membership)

Discus and support My code isn't working (12 month membership) in XBoX on Consoles to solve the problem; I bought my card, but whenever I go to put it in it always comes up with an error. I can't find the error on the pages. Error Code: XBOS-3013... Discussion in 'XBoX on Consoles' started by Johndarkhunter, Oct 31, 2016.

  1. Johndarkhunter
    Johndarkhunter Guest

    My code isn't working (12 month membership)


    I bought my card, but whenever I go to put it in it always comes up with an error. I can't find the error on the pages. Error Code:

    XBOS-3013

    4c45823d-337e-4459-91a9-904a17606c40

    :)
     
    Johndarkhunter, Oct 31, 2016
    #1
  2. Alliance United
    Alliance United Guest
    My code isn't working (12 month membership)

    Hi,

    First, lets ensure that all your billing information on your account is current/correct. You may do that on Microsoft's Billing site here: Billing-Payments
    Afterwards, please ensure that you have no outstanding balances due on your account: Services

    After you've done that, please make sure that your account security proofs (Phone number, Address, and recovery email) are current here: Privacy

    If you continue to get an error in attempt to redeem your code, please contact Xbox Support so they can take a look into your account and redeem to code. You may do that anytime here: Contact
    Support
     
    Alliance United, Oct 31, 2016
    #2
  3. Johndarkhunter
    Johndarkhunter Guest
    My code isn't working (12 month membership)

    I bought my card, but whenever I go to put it in it always comes up with an error. I can't find the error on the pages. Error Code:

    XBOS-3013 4c45823d-337e-4459-91a9-904a17606c40
     
    Johndarkhunter, Oct 31, 2016
    #3
  4. Alliance United Win User

    My code isn't working (12 month membership)

    Hi,

    First, lets ensure that all your billing information on your account is current/correct. You may do that on Microsoft's Billing site here: Billing-Payments
    Afterwards, please ensure that you have no outstanding balances due on your account: Services

    After you've done that, please make sure that your account security proofs (Phone number, Address, and recovery email) are current here: Privacy

    If you continue to get an error in attempt to redeem your code, please contact Xbox Support so they can take a look into your account and redeem to code. You may do that anytime here: Contact
    Support
  5. AlertedPanic9 Win User

    Xbox live

    I can't see the code on my 12 month membership
  6. Mashed-5990049C-1FC8 Win User

    0x80169CF9 & XBOS3008 Prepaid 12+1 problem

    Thanks Cloud, I just had an email from 3rd line, confirming what you said too.

    I only had 1 month before my live membership ran out, they cancelled it and sent me a 1 month code.

    That worked and then the 12+1 code worked.

    All sorted now :)

    It's strange that the credit card i removed from my account during this 12 months membership expired in 2010 and it still caused this problem.
  7. JMACH94 Win User

    Xbox.com web site error code: Xbos-0x80150017 bf809fed-4bbe-4d7c-9b91-2dcfa1621637

    i got the same code.. i cant redeem my 12 month membership code
  8. xXWiZKiDXx023 Win User

    Code redemption error Xbos-0x80169CF9

    I have the same error when redeeming the 12 month gold membership code, on My Account page on Xbox live website.

    I have tried from the console and website.

    Error Message on Xbox 360 cosole: This code isn't valid. Please enter a valid code.
Thema:

My code isn't working (12 month membership)

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