My code is not working

Miyu2Baseball · Dec 13, 2016

I tried to enter [Mod Removed] for my code but it says it has an error.

:)

XXkillaXX1365 · Dec 13, 2016

My Code Is Not Working

Good afternoon

The reason I ask your help, is because two weeks ago I got a message stating that I had earned a credit of $ 90 , which I exchange, in the message said I had 90 days to use after I Reedem It , its only been 2 Weeks After I used, however in my account it
says there's no balance , Help Please

Mister Maka · Dec 13, 2016

My Code Is Not Working

Hey there XXkillaXX1365.

The code was intended to be redeemed by April 11th. Once it was redeemed you had 90 days to use the currency added to your account. If you didn't redeem the code before the 11th then I'm afraid it would no longer be valid unfortunately. Thanks for your understanding
and if any other Xbox support questions pop up please create a new thread and let us know.

Sodangidni

Hello, Arnas B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— From which authorized retailer did you obtain this code?
— Is this code you obtained a redeemable code for Game Pass, a game, currency, or for what content?
— Could you check if, besides your physical location, your Microsoft account region is set to the same location as the code?

Furthermore, please refrain from sharing personal information, including email addresses, the code itself, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Regards,

Arturo.

Mister Maka

Hey there XXkillaXX1365.

The code was intended to be redeemed by April 11th. Once it was redeemed you had 90 days to use the currency added to your account. If you didn't redeem the code before the 11th then I'm afraid it would no longer be valid unfortunately. Thanks for your understanding
and if any other Xbox support questions pop up please create a new thread and let us know.

Arnas Bikauskas

hello, I got the code from my mother through her xbox account, she gave me a game, but I got the code but it's not working and the regions are the same

Sodangidni

Thank you.
If everything is the same, and you still receive this message when trying to redeem the code at https://account.microsoft.com/billing/redeem?refd=login.live.com

You may want to ask your mother to request a refund for the game, and once approved, gift it to you again.

“To return the item for a refund, go to your order history page, find the item, and select Refund information.”

https://account.microsoft.com/billing/orders/

“Important, You must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, we’re unable to process a refund, even if it’s within 14 days of purchase.”

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help

Timmy mcFilthy

Xbos-0x80150017

e972a3b0-0d77-4ce4-a947-4505232a7b55

2016/01/09 - 20:52:22 UTC

My code is not working