My code doesn't work

Hi Ali, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

What error message/code do you receive when you try entering the code? Does your account region match your physical location? That game is region locked. So in order to download it, your account region has to match your physical location and you have to
be in a region where the game is available for download.

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.

As Smwutches stated, this may be related to a region error. If your account region is not set to the region you're currently physically located in,
using our Xbox Live Account Migration Tool will be the next best step.

Let us know how it goes!

Hi,

To help you better, can you provide detail on the redemption code; such as Xbox Live membership, Gift card, game content?