My childs gamertag is not showing up in my account

The original gamertag is linked to my Microsoft account... It's set up as an adult to his child account.

thanks for your response!

Unfortunately, the gamertag was set up under my Microsoft account. I originally set up a child Microsoft account for him, but didn't realize that the gamertag he has been using has been linked to mine... and I never set up xbox under his child account;(

Hi Misses Quinzel! Thanks for moving the thread.

How do I sign into the child account? Xbox.com prompts me to enter my Microsoft account info, but that pulls up my game tag and not the child gamertag.

It sounds like that account is set up as an adult account. Adult accounts cannot changed to a child account. Your only option is to create a new child account for your son. he will lose progress, as he will have to start his games again on his new
account.

My account which his gamertag is set up on is an adult account. Surely there must be a way of moving Gamertags between accounts?!? I've set up a child account for him but just need to move his gamertag.

Creating a new gamertag or losing the progress on his current one is really not an option.....

Is this a child account Thats the only way I could see this showing up? Have you tried to promote child to adult account?https://support.xbox.com/en-US/browse/my-account/manage-account/Child accounts