My child made 5 purchases on X-Box without my consent. I need a refund

I was denied a refund case number 3286246505 the purchase was made incorectly game are popping out and are bieng purchase without my consent so i am appealing it

The purchase was made monday August 17 I request the refund the same day which was August 17 and today is Wednesday august 19 it have not been more then 14 or 5 days. I didnt consent the purchase. Can y'all please refund me my money back please this
is a very hard time in the world for everyone I'm not working due to covid 19 I really need my money back

Hey guys

My son had purchased 450k worth of vc on nba 2k23 without my consent. I requested a refund for this matter but it was denied without any reasoning? I was wondering if I could still received my funds back into my account as this is ridiculous due to the fact my son had bought it without my consent or me even knowing until after the purchase had been made and popping up as a notification on my phone.

Thanks

Did you son spend any of the 450k VC at all? If he spent even a little bit of it then that would be one reason they would deny a refund and they likely won't change their decision if any of it was spent at all.

My refund has been denied, stating that I have exceeded the allowed limit for the year. I have checked and realized that this is a new account, and it was my child who made unauthorized purchases without my knowledge. However, I am still unable to obtain a refund. It seems that there is a major issue with Xbox's refund system.

For purchase issues you should contact xbox chat support billing section:

support.xbox.com/.../contact-us