My child can't Access Fortnite - Dialogue for settings regarding Online Multiplayer is not ...

Spieler19424421 · Jul 3, 2018

My child can't Play fortnite

I opened the Settings at Family area and tried to activate the allowance for Online Multiplayer games but the sheet "xbox one online security does not load the Settings of my child (Message: Can not load, please try later…)

This is very bad.

Maybe the age of my child is the Problem. It is wrong. But i can't Change the age at any Point.

Some help would be great.

:)

Scott S. 2 · Jul 3, 2018

BUG - Cross platform play does not enable for child accounts no matter what settings you set. This needs EPIC/MS attention

Installed the November 2018 update for XBOX One and the latest update for Fortnite. Even with the above mentioned settings for privacy & online safety enabled the option for cross-platform play on Fornite is still not available when signed in from the
child account.

XBF George L · Jul 3, 2018

How do i get the crossplatform to show on my fortnite settings?

Hello

As of right now child accounts are unable to play cross platform on Fortnite. You can contact Epic Games for more information here

Fortnite Support Center. You can get on any adult account and be able to access those settings. This is something that is being looked into and more information will be released as soon as it is available.

Thanks for reaching out

BaconTime · Jul 3, 2018

Hello,

Please try to do a full restart by holding in the power button until console turns off then turn it back on to change the settings. In most cases the console just needs a fresh restart I hope this helps!

If this doesn't work please shoot an reply my way so I can further assist you!

-II

Halo Pro · Nov 3, 2018

Hello Spieler19424421, Bacons suggestion is good, if you run in to any trouble after that call an official agent directly via phone at 18004699269 for United States and Canada and an agent will make sure that this gets fixed on your end.

Halo Pro

Hello Spieler19424421, Bacons suggestion is good, if you run in to any trouble after that call an official agent directly via phone at 18004699269 for United States and Canada and an agent will make sure that this gets fixed on your end.

BaconTime

Hello,

Please try to do a full restart by holding in the power button until console turns off then turn it back on to change the settings. In most cases the console just needs a fresh restart I hope this helps!

If this doesn't work please shoot an reply my way so I can further assist you!

-II

stemaler

The settings for privacy and online safety are set to 'child defaults' but he can't access his game as a multiplayer. I don't know what settings I need to change

Renatodibi

Hi Aston.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for the issue you're experiencing. Unfortunately, I don't have access to your data or account, so I can't verify your settings. However, based on what you've written, it seems like you have access to a child account, which may restrict multiplayer access unless there's an adult who gives consent.

Further information at
https://support.xbox.com/help/famil...t-complete-parental-consent-for-child-account

Kind regards
Renato

XBF Leo G

Hello JackWensell,

Thank you for posting on the Xbox forums. We understand that your child is unable to use the multiplayer features for Fortnite due to the account's settings. We recommend logging in to the parent account to

change the online safety and privacy settings for the child account. You want to make sure that are no settings that are restricting your child's ability to connect with other players. The support article we provided explains how to complete this process.
Be sure to let us know the results JackWensell!

My child can't Access Fortnite - Dialogue for settings regarding Online Multiplayer is not ...