My Car Pass don't work !

Hello everyone. I

contact you because I have a recurring problem with Forza Horizon 3. I

own a prepaid version of Forza Horizon 3, I had the content of this

version preorder. So far, so good. At the end of the Porsche pack, I buy a Car Pass, I have been credited and I have a proof of purchase. However,

I had to buy the Porsche pack in addition, I thought, it may be normal,

the pack is out before I buy my Car Pass, I no longer worry. However,

yesterday has the release of the new car pack, my Car Pass did not

always work and he was asking me to buy the car pack. From there, I wanted to contact Forza support on their site, but my post rejected it every time! That's why I post here because I would like to know what happens with my purchase! This is the first time
that it happens to me and I do not know what to do. Can you help me ?

I can provide you with proof of this purchase!

Regards .

:)

 

Car pass doesn't work

The car pass doesn't work. I downloaded the packs, and no cars in game...

 

My gold don't work

Hello dear mr or mrs

I wrote my xbox gold code in and i didn't got my 3 months and I don't know why.

Could you help me please?

Your sincerely

 

I finally joined the community of Forza Horizon 3 and was told to ask for a refund. How do I make a refund? I

enclose the proof of this purchase, I do not know if it is still

possible to be refunded in the fact that it goes back more than 30 days! Having no confirmation before that day, I was not aware of this misadventure!

Here is my proof of purchase: http://hpics.li/25ca987

Cordially.

 

Hi,

One possible reason as to why you're encountering this issue is due to failure to associate the license of the content to your account. To request for a refund, we suggest that you get in touch with our Xbox support team. You may contact them via chat support
or schedule a call at your preferred date and time. Refer to this
link for their contact information.

Let us know if there's anything else we can assist you with. We're here to clear things up.

 

Thank you for your reply. To be able to contact support, do they have an e-mail address? I am not tweet and I speak English badly, I am French. Is there a way to contact them by mail?

Cordially.

 

It's our pleasure to be of assistance.

You may reach our Xbox Support team via chat or schedule a call back. Luckily, we have
Xbox Support French department which you may contact through chat. To do so, kindly access this
link.

Currently, request like a game refund is handled by our Xbox chat and phone support team. The main reason for this is due to account verification needed during the refund process.

We hope were able to address your concern.

If you have other questions, don't hesitate to get back to us anytime.