My call of duty keeps crashing (BO6/WZ)

Hi, Livia! I'm sorry to hear you're having trouble playing your game on your PC. No worries, I'm happy to assist you with this today.

Please try to follow these steps. Make sure to close any games and applications before proceeding. Thank you.

Ensure that you are on the most recent version of the Xbox app and the Game

Microsoft Store app > Downloads > Get updates/Update all

Ensure that you have updated your PC to the most recent version of Windows, including optional updates

PC Settings > Windows Update > Check for updates > Install

Open the Xbox app on PC > (the game) >Manage > Files > Verify and Repair

Sign Out of Your Accounts (Xbox App and Microsoft Store App):

Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

Click on Repair and then Reset the app.

Repeat the same process for the Xbox App and Call of Duty Game

Restart Your Device:

After repairing and resetting both apps, restart your device.

Sign back into both the Xbox App and the Microsoft Store using the same email.

Let me know if that resolves the issue. Thank you!

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

After this, try your download again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi there! This is Virginia O.

I understand that you are experiencing crashing issues with your game Call of Duty.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Here are the troubleshooting steps to perform:

Please make sure that the Xbox is up to date. Go to Settings > System > Updates and check for any available updates.

And then clear persistent storage. To do this please go to Settings > Devices & connections > Blu-ray > Persistent storage and select Clear persistent storage. This can help resolve issues related to cached data.

Next is to check for overheating. Kindly make sure your console is in a well-ventilated area and that the vents are not blocked. It is because overheating can cause performance issues and crashes.

If the steps above won't work kindly uninstall and reinstall Call of Duty to ensure you have the latest version and for the corrupted files will be deleted too.

Thank you for your cooperation.

Having the same issue with multiple games (Call of Duty and RYSE). In Call of Duty it was crashing from the menus and in RYSE it crashed during gameplay.

Hi Varnish_MAT,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues with Black Ops 6 that causes your PC to crash.

The error code 0x887A0005 is a DirectX error that often occurs in games like Call of Duty, particularly Modern Warfare 2 and Black Ops 6, indicating a problem with the game's graphics rendering. This error can lead to crashes or freezes within the game

Have you tried installing an older NVIDIA drivers? There are lots of users who are experiencing issues with the latest drivers. Try the version 566.36 or 572.16 of their drivers and see if you will experience the same issue.

https://www.nvidia.com/en-us/drivers/

To check the integrity of your files, open the Xbox app, navigate to Call of Duty: Warzone, click the three dots next to it, select "Manage", then go to the "Files" tab and click "Verify and Repair"

If it's still not working, please try the Microsoft Gaming Repair Tool for Xbox App, this tool detects and automatically repairs error found on your system. Please download and install it using this link then run it as administrator.

https://aka.ms/GamingRepairTool

For more information about this tool, please visit:

https://support.xbox.com/help/games-apps/troubl...

You may also want to take a look on this article that fixed this issue for some users:

https://quoramarketing.com/fix-black-ops-6-bo6-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you've done all the possible troubleshooting steps but you're still having issues with this specific game, I would recommend that you submit a support ticket directly to the developers of the game, Activision. By doing this, we can be sure that your case will be logged, attended and monitored accordingly. Please use this link:

https://support.activision.com/black-ops-6

Regards,

Alvaro