My brother's account is being hacked

Hello,

Your best bet is to contact Xbox chat support https://support.xbox.com. If you have enough Info they should be able to return the account to you.

Zero

Hi Jake,

Sorry to hear your brother’s account got hacked into. Please read through the support page for ways on securing and/or recovering the account.

https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

If there’s any credit/debit cards on the account, make sure to cancel/block these to prevent any unauthorised charges. Contact your bank if there are any charges you don’t recognise.

Also, If you happen to know the person who gained access and took control of the account without permission, report and block them. As well as, of course never share account details, such as password, phone number, payment info etc. and always keep account
security info up to date.

Hope this helps 😊

Please explain your question more clearly so that we may be able to help you a bit more. From what I can see you say you are being hacked but if you phoned xbox support they wouldnt just not answer you. I suggest you ring them again so that they can close
yoru account down and investgate it.

Hi;

Welcome to the Microsoft Community-Xbox forum, I´m Jeronimo, a gamer like you and will try to help you in this situation!

If you believe that your email has been hacked, please follow the steps on the next link:

https://support.microsoft.com/en-us/account-bil...

What you can do is when the message "last signed on..." pops up, hit your guide button, there are some things there to help keep them from logging in, also if you can get to the settings area of the dash in time, click account then click account security.
there are options to change your password, need a pass code or password at sign in and even changeing your email address.

hope this helps!