My brand new series x won’t take any game discs

you need to exchange it at the store

I just bought a brand new Xbox One X, but when I go to the store, Flight Simulator and other Xbox Series X/S games say they are "not playable on this device" and I can't get Flight Simulator to install on my brand new Xbox One X because it says it's "not compatible". Very frustrating.

So you bought an Xbox One X and expected to be able to play an Xbox Series X game on it?

Why would a game made for an Xbox Series X work on an Xbox One X?

If you want to play Xbox Series X/S games I would take your brand new Xbox One X back to the store you bought it and see if they will take it back and you could try and buy an Xbox Series S (Series X consoles are very hard to find, but a Series S can be found fairly easilly)

Why does my Xbox series x 87 days old not play any disc whatsoever ?? Won’t play Xbox one game Xbox 360 dvd or Blu-ray won’t play anything it’s the 5th Xbox on the spin to do this ? What’s going on with these crappy drives and power mode ( Microsoft won’t admit there’s a massive problem with their disc drives ! That’s facts

YouTube has like 50 videos of people not being able to play a game they own on disc I think I’ll get full refund and buy PS5 no way will a Sony product not read discs

Hi Dominic, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

The Xbox One version of the game should have worked.

What's the error message you receive?

Have you tried to insert the disc while having your console fully offline?

Do you have a friend with an Xbox Series X console you can test this disc with?

Please, try power cycling the console.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Let me know if it works!

Hi,

Thanks for the quick reply.

So, just to confirm it isn’t the ‘main’ console, ie the new Series X that needs to be the Home console? Why is this?

Unless I misunderstood everything I had read seemed to say the main console should be the new one played on most?

It won’t affect any gameplay on the Series X will it?

I play much more than him so don’t want to lose access to any games on my Series X?