My billing information is correct but i don't have the points i had please help

Discus and support My billing information is correct but i don't have the points i had please help in XBoX Rewards & Social to solve the problem; My billing information is correct but i can't get my deposits I changed my Xbox rewards locale to my Xbox Live locale but all my points are gone... Discussion in 'XBoX Rewards & Social' started by AmissTulip043, Dec 24, 2016.

  1. AmissTulip043
    AmissTulip043 Guest

    My billing information is correct but i don't have the points i had please help

    AmissTulip043, Dec 24, 2016
    #1
  2. AmissTulip043
    AmissTulip043 Guest
    My billing information is correct but i can't get my deposits

    My billing information is correct but i can't get my deposits, also i bought a game but i don't see the points from the purchase
     
    AmissTulip043, Dec 24, 2016
    #2
  3. nukmex
    nukmex Guest
    My deposits are not going through even though my billing info is correct.

    I got an email stating that my account needs attention because my rewards points are not getting deposited. It stated to review my billing information and if it was correct to post here. Well, my information is correct and that is why I'm posting here. Please
    help! I want my points. Thank you!
     
    nukmex, Dec 24, 2016
    #3
  4. AmissTulip043
    AmissTulip043 Guest

    My billing information is correct but i don't have the points i had please help

    Xbox reward support team please help...
     
    AmissTulip043, Dec 26, 2016
    #4
  5. XBLRewards3
    XBLRewards3 Guest
    Hi AmissTulip. We are recovering your pending Credits now! They will show up by the end of the week. Thanks for your patience.
     
    XBLRewards3, Nov 3, 2018
    #5
  6. XBLRewards3 Win User

    My billing information is correct but i don't have the points i had please help

    Hi AmissTulip. We are recovering your pending Credits now! They will show up by the end of the week. Thanks for your patience.
  7. AmissTulip043 Win User

    My billing information is correct but i don't have the points i had please help

    Xbox reward support team please help...
  8. oDGC Win User

    "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option."?

    iv'e had this problem for a week now, my billing information is correct but it still won't let me buy ms points.
  9. XBLRewards8 Win User

    My billing information is correct but it says I need updating for my points to be deposited.

    Hello SoI lnvictus,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  10. Jeeper94 Win User

    Attention Needed. Your deposits aren’t going through!

    It's been 25 months since my last deposit. I have 36,200 points pending. Billing information is (and has been) correct. Ridiculous.
Thema:

My billing information is correct but i don't have the points i had please help

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