My billing information is correct but i can't get my deposits

Discus and support My billing information is correct but i can't get my deposits in XBoX Rewards & Social to solve the problem; My billing information is correct but i can't get my deposits, also i bought a game but i don't see the points from the purchase... Discussion in 'XBoX Rewards & Social' started by AmissTulip043, Dec 17, 2016.

  1. AmissTulip043
    AmissTulip043 Guest

    My billing information is correct but i can't get my deposits


    My billing information is correct but i can't get my deposits, also i bought a game but i don't see the points from the purchase

    :)
     
    AmissTulip043, Dec 17, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My billing information is correct but i can't get my deposits

    Hello AmissTulip043,

    We see that the Credits are currently pending in your account. This can be seen on your MyRewards page.
     
    XBLRewards8, Dec 17, 2016
    #2
  3. AmissTulip043
    AmissTulip043 Guest
    AmissTulip043, Dec 17, 2016
    #3
  4. Sicuro-763D6BA4-E0EC-4559-9CC8-AD9639D2B869
    Sicuro-763D6BA4-E0EC-4559-9CC8-AD9639D2B869 Guest

    My billing information is correct but i can't get my deposits

    i have had the same problem for a VERY long time. And the forum mods arent answering me My billing information is correct but i can't get my deposits :( i have around 30k reward points i cant get
     
    Sicuro-763D6BA4-E0EC-4559-9CC8-AD9639D2B869, Dec 17, 2016
    #4
  5. ARTICLE 91
    ARTICLE 91 Guest
    Same here... Continued post on here with no resolve.
     
    ARTICLE 91, Dec 17, 2016
    #5
  6. AmissTulip043
    AmissTulip043 Guest
    Xbox support isn't answering?
     
    AmissTulip043, Dec 18, 2016
    #6
  7. Smwutches
    Smwutches Guest
    Official support hours are Monday-Friday 9am-5pm PST. It can take a couple of days to receive a response.
     
    Smwutches, Dec 18, 2016
    #7
  8. phillykid903
    phillykid903 Guest

    My billing information is correct but i can't get my deposits

    i simply think they are ignoring us to be honest mine popped up since October stating i needed to update my billing and i have made 3 posts since then and never got one reply.
     
    phillykid903, Dec 18, 2016
    #8
  9. XBLRewards3
    XBLRewards3 Guest
    Hi AmissTulip. Your Rewards locale and your Xbox Live locale does not match and this is causing deposits to fail. Your Rewards locale is GBR, and your Xbox Live locale is not. To change your Rewards locale to your current Xbox Live locale, you'll need to
    opt out of the program, wait 48 hours, and re-enroll. Once you do so, reach out to us again and we'll recover your pending Credits.
     
    XBLRewards3, Nov 3, 2018
    #9
  10. ARTICLE 91 Win User

    My billing information is correct but i can't get my deposits

    Same here... Continued post on here with no resolve.
  11. phillykid903 Win User

    My billing information is correct but i can't get my deposits

    i simply think they are ignoring us to be honest mine popped up since October stating i needed to update my billing and i have made 3 posts since then and never got one reply.
  12. AmissTulip043 Win User

    My billing information is correct but i can't get my deposits

    Xbox support isn't answering?
  13. Sicuro-763D6BA4-E0EC Win User

    My billing information is correct but i can't get my deposits

    i have had the same problem for a VERY long time. And the forum mods arent answering me :( i have around 30k reward points i cant get
  14. XBLRewards3 Win User

    My billing information is correct but i can't get my deposits

    Hi AmissTulip. Your Rewards locale and your Xbox Live locale does not match and this is causing deposits to fail. Your Rewards locale is GBR, and your Xbox Live locale is not. To change your Rewards locale to your current Xbox Live locale, you'll need to
    opt out of the program, wait 48 hours, and re-enroll. Once you do so, reach out to us again and we'll recover your pending Credits.
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My billing information is correct but i can't get my deposits

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