My Battlefield 1 prepaid code is invalid. The code came with a xbox one console bundle

Hey LeiShen!

Sorry to hear about the troubles. Could you send me the code you are trying to redeem via Xbox Live so I can take a closer look?

Thanks!

Hello!

Thank you for bringing this situation to our attention here on the forums. I understand you are having issues redeeming a code that came in your consoles Battlefield V bundle is that correct? If so I recommend you check out this helpful support article:

How to redeem gift cards and codes If you continue to have trouble check this page out:

Troubleshoot Xbox redeem code issues

Hope this helps

I just got my xbox one s with Battlefield 5 bundle. I also got a 14 day trail xbox live gold membership code along with the bundle. I used the code. It said my live gold is active. but i was still not able to play multiplayer on my Battlefield 5.
then i checked if the live gold was really active or not and it wasn't activated for some reason. I tried the code again and it said code already used. what do i do to redeem my prepaid code?

Hello!

Thank you for bringing this situation to our attention here on the forums. I understand you are having issues redeeming a code that came in your consoles Battlefield V bundle is that correct? If so I recommend you check out this helpful support article:

How to redeem gift cards and codes If you continue to have trouble check this page out:

Troubleshoot Xbox redeem code issues.

NOTE: this may be part of an emerging issue and more information will be released as it is made available.

Hope this helps

I bought an Xbox one yesterday it came with 3 games the code for the three games as invalid I bought an Xbox one yesterday it came with three games the code for 3 games is invalid how can I get a new code to redeem my games