my balance isn't showing correctly for in app purchases

Discus and support my balance isn't showing correctly for in app purchases in XBoX on Consoles to solve the problem; so I recently added £15 to my Microsoft account and in the store it is showing the correct balance of £17.53 but when I go to make an in app purchase... Discussion in 'XBoX on Consoles' started by LiningBaton6759, Sep 13, 2020.

  1. LiningBaton6759
    LiningBaton6759 Guest

    my balance isn't showing correctly for in app purchases


    so I recently added £15 to my Microsoft account and in the store it is showing the correct balance of £17.53 but when I go to make an in app purchase on a game it only shows my balance as £2.53.

    :)
     
    LiningBaton6759, Sep 13, 2020
    #1
  2. random45131514 Win User

    my balance isn't showing correctly for in app purchases

    Very similar problem, I purchased a €5 gift card on Friday to test whether I could buy an Xbox with it on the Microsoft store. It worked, so I told my friends to gift me those gift cards. I redeemed a total of two gift cards worth €20 each, both of which
    do not show up When trying to purchase a console. There it only gives me €5. When trying to purchase a game, it shows me €25, which is still €20 short. I talked to Microsoft support yesterday evening and we went through some steps, but sadly it did not work.
    So I can’t use the €40 gift cards as expected, and 20 seem to be entirely lost somehow.
  3. JonnyStone Win User

    my balance isn't showing correctly for in app purchases

    Same here... we added £30 to one of childs accounts. It shows in the online store and on the laptop but when you go to make an in game purchase, in this case some V-Bucks, it show the balance as still £2.63 and not £32.63 as it does in the store?

    Very frustrated child and just can't seem to resolve the problem!
  4. Flymonkey102 Win User

    Cod Ghosts digital hardened edition

    Make sure it shows up correctly in your purchases and if it's right it should show up in your ready to download in your My Games & Apps.
  5. Senior_Chupon Win User

    Did you have 80190376? Now you have 8013AB07 - Payment methods broken!

    Yep this is affecting me also. I am able to purchase items but my MS account balance is not appearing correctly.
  6. Jaymo1978 Win User

    Digitally downloaded game not showing in "My Games and Apps".

    Hey Hydrox! Have you done a hard reset? I would recommend that as a first step, always - it should refresh anything that isn't showing up correctly.

    If that doesn't work, have you scrolled all the way to the right of the My Games and Apps sections, to show the "ready to install" pane? This will show you things that you have purchased but, for some reason or another, have either not installed, or somehow
    reverted back. It's worth a check, at least!
Thema:

my balance isn't showing correctly for in app purchases

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