My Arctis Nova 7x Wireless connects to my PC but not my Xbox One

Hi there,

I am having the exact same problem. Headset works perfectly with 0 problems in PS5, I have now decided to connect it to my xbox series x and it says its connected but it isn't connect. No audio comes through the headset. I have tried all of your troubleshooting solutions and none of it has worked for me. Not even with a wired connection...

If you're using the Nova 7X for the xbox all you need to do is adjust the switch on the back of the dongle to get full wireless capabilities

Hello CameronTarr,

We appreciate you for sharing this to us and welcome to Xbox forums.

We understand that you are having trouble connecting your Arctis Nova 7x Wireless headset to your Xbox One. Let's work on this together in a timely manner.



Firstly, I would like to ask if you have tried resetting your Xbox One console and the headset. If not, please try resetting both devices and then try to connect them again. Here are the steps to reset your Xbox One console:



1. Press and hold the Xbox button on the front of the console for approximately 10 seconds.

2. After the console has completely shut down, wait for a few seconds and then turn it back on.



To reset your Arctis Nova 7x Wireless headset, please follow these steps:



1. Turn off the headset.

2. Press and hold the power button for 15 seconds.

3. Release the power button.

4. Turn on the headset.



If resetting both devices does not resolve the issue, please try the following steps:



1. Unplug the wireless dongle from your Xbox One console.

2. Wait for a few seconds and then plug it back in.

3. Turn on your headset and set the dongle to Xbox mode.

4. Press and hold the pairing button on the dongle until the LED light starts flashing.

5. Press and hold the power button on the headset until the LED light on the dongle stops flashing and remains solid.



If the above steps do not work, please try connecting the headset to your Xbox One using a wired connection. If the headset works with a wired connection, then the issue may be with the wireless connection.



Lastly, I would like to suggest that you check if your Xbox One console and the headset are both running on the latest firmware. You can check for firmware updates on your Xbox One console by going to Settings > System > Updates & downloads. You can check for firmware updates on your Arctis Nova 7x Wireless headset by downloading the SteelSeries Engine software from their website.



I hope these steps help you with the issue. If you have any further questions or concerns, please do not hesitate to reach out to us.

Kind regards,



Microsoft Community Moderator

Hello CameronTarr,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.











Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hi there,

I am having the exact same problem. Headset works perfectly with 0 problems in PS5, I have now decided to connect it to my xbox series x and it says its connected but it isn't connect. No audio comes through the headset. I have tried all of your troubleshooting solutions and none of it has worked for me. Not even with a wired connection