My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit...

Discus and support My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit... in XBoX Accessibility to solve the problem; Let's start off with I got my mom's xbox one, halo series or something like that, I have an account on there that's locked with a password!, i forgot... Discussion in 'XBoX Accessibility' started by lili carriere, Dec 5, 2023.

  1. My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit...


    Let's start off with I got my mom's xbox one, halo series or something like that, I have an account on there that's locked with a password!, i forgot the password for it sadly and now I can't get into it, I went through a lot to get to this point-I'm so close!!, the xbox is showing up on the TV and it gives me a code and website to go to, I get the app, the app then tells me it wants a 6-10 digit code....my TV is showing me a 8 digit code!!!! I'm stumped!!!! Someone please help!

    :)
     
    lili carriere, Dec 5, 2023
    #1
  2. Jose Martinez_22 Win User

    My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit code. Help!

    Hi Lili C, my name is Jose, and I would be happy to help.

    It seems there is a small confusion regarding the number of digits. The app may be looking for a 6 to 10-digit code, but the 8-digit code displayed on your TV should be valid.

    Here are some steps you could follow:

    Make sure to enter the code correctly in the app, ensuring no typographical errors.

    Check if there's any option in the app to input an 8-digit code or if there's any additional space where you can enter the complete code.

    Try restarting the app or the Xbox to see if that resolves the issue.

    If after trying these steps you still can't access it, it might be helpful to consult the app's documentation or reach out to Xbox technical support for specific assistance in your situation. I hope you can resolve it soon!

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    Jose.
  3. Mackenzie Dunsford Win User

    What do I do when it says sign in on my Xbox and gives me a 8 digit code

    Is says sign in and go to a link but it doesn't ask me for the 8 digit code
    I have an 8 digit cod and there is only a 6 and 10 digit code box
  4. AlexandRSciswoR Win User

    6 digit code needed for Xbox app.

    Yeah, both are same in the same network, and I have used that method to add my Xbox to the app, but, the moment to use it to install games, and other functions of the app, it asks me for the 6 digit or 10 digit code.

    There's no way to get past it other than put the code on it.

    So what do I do?
  5. JosefLBohorquez Win User

    my 6-digit code is not showing'

    Oh, thanks for the update
    I’m glad to know that is already resolved

    Don't hesitate to reach the community forums if you need help in the future
    For now take care and have a good day
  6. JosefLBohorquez Win User

    my 6-digit code is not showing'

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Akeem

    Please explain to me a bit more your concern
    Are you referring to the Microsoft rewards program or for what do you need this 6 digit code?
Thema:

My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit...

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