My app wants a 6-10 digit code and my Xbox/TV is showing up on the screen as a 8 digit...

Hi Lili C, my name is Jose, and I would be happy to help.

It seems there is a small confusion regarding the number of digits. The app may be looking for a 6 to 10-digit code, but the 8-digit code displayed on your TV should be valid.

Here are some steps you could follow:

Make sure to enter the code correctly in the app, ensuring no typographical errors.

Check if there's any option in the app to input an 8-digit code or if there's any additional space where you can enter the complete code.

Try restarting the app or the Xbox to see if that resolves the issue.

If after trying these steps you still can't access it, it might be helpful to consult the app's documentation or reach out to Xbox technical support for specific assistance in your situation. I hope you can resolve it soon!

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

Is says sign in and go to a link but it doesn't ask me for the 8 digit code

I have an 8 digit cod and there is only a 6 and 10 digit code box

Yeah, both are same in the same network, and I have used that method to add my Xbox to the app, but, the moment to use it to install games, and other functions of the app, it asks me for the 6 digit or 10 digit code.

There's no way to get past it other than put the code on it.

So what do I do?

Oh, thanks for the update
I’m glad to know that is already resolved

Don't hesitate to reach the community forums if you need help in the future
For now take care and have a good day

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Akeem

Please explain to me a bit more your concern
Are you referring to the Microsoft rewards program or for what do you need this 6 digit code?