My address is correct, even got deposits before

Discus and support My address is correct, even got deposits before in XBoX Rewards & Social to solve the problem; Suddenly rewards say my address has something wrong. I use the account since 2009, got deposits before. What gives?... Discussion in 'XBoX Rewards & Social' started by kelvinmorcill0, Dec 21, 2016.

  1. My address is correct, even got deposits before


    Suddenly rewards say my address has something wrong. I use the account since 2009, got deposits before.

    What gives?

    :)
     
    kelvinmorcill0, Dec 21, 2016
    #1
  2. kaynezdaddy
    kaynezdaddy Guest
    Correct email

    My email address is correct please deposit my pending points
     
    kaynezdaddy, Dec 21, 2016
    #2
  3. my deposit

    hi I've checked my email address and it is correct. can you send my deposit threw?
     
    TacticalTea9029, Dec 21, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    My address is correct, even got deposits before

    Hello kelvinmorcill0,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Dec 22, 2016
    #4
  5. XBLRewards8 Win User

    My address is correct, even got deposits before

    Hello kelvinmorcill0,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. XBLRewards3 Win User

    Address is correct. Would like points deposited

    Hi Nazuti. Your Rewards locale and your Xbox Live locale does not match and this is causing deposits to fail. Your Rewards locale is US, and your Xbox Live locale is not. To change your Rewards locale to your current Xbox Live locale, you'll need to opt
    out of the program, wait 48 hours, and re-enroll. Once you do so, reach out to us again and we'll recover your pending Credits.
  7. KOBEY712 Win User

    XBL REWARDS POINTS PENDING

    can confirm this is correct. there was an issue with the deposits of registered betas. I got my email and cods and it all worked out
  8. XBLRewards8 Win User

    my info is correct but no deposit?

    Hello LUC1F3R RS,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  9. Smwutches Win User

    Rewards Credits Not Converted to money

    Correct. The last deposit for this month is actually scheduled for the 29th. So you will receive them before the 30th.
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My address is correct, even got deposits before

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