My Account won't log in on any other devices other than the xbox

Hi Jedi,

Thank you for reaching out to us!

Since this has to do with the account itself and we are limited on what actions we can take, I would recommend contacting our Live Support. The best way to reach Live Support would be
our:
Contact Us Page.



(Steps subject to change)

Step 1 ----Select Xbox One

Step 2 ----Select
See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



Once they call, explain the issue and they will be able to help you. Also, try reporting it
to our
Xbox Support on Twitter.

I hope this helps a bit more.

Hi so I tried signing in with other accounts and it is working but specifically mine just doesn't seem to work on any browser. I have tried IE, Chrome, Firefox, none will work which leads me to believe something is up with my account. The Xbox app does
work, however, I had been signed into that for a while so that seems unsurprising. It seems like none of the websites crash but everything breaks when it tries to connect to my account. thanks

Hi Jedi,

Thanks for reaching out to us here on the Forums!

So you click to sign into the account and that is when it crashes or is it after you enter your account information like your password and email?

Have you tried to sign in with another account?

I would recommend trying another browser or device and try the Xbox app too in order to test if it is the website, the account itself or a network issue.

Give this a try and let us know how it goes

Try clearing your cache and cookies and let me know if that works?

Yeah I tried clearing cache on all the devices but that has not worked