My account was taken from me and I cannot access my account

Discus and support My account was taken from me and I cannot access my account in XBoX Accessibility to solve the problem; So my account went by the name of , I somehow still have access to my account on the Xbox app. The person that signed into my account changed my... Discussion in 'XBoX Accessibility' started by Vethss, Jun 9, 2020.

  1. Vethss
    Vethss Guest

    My account was taken from me and I cannot access my account


    So my account went by the name of , I somehow still have access to my account on the Xbox app. The person that signed into my account changed my primary alias to his Gmail. So now I can't access my account because I do not know his information. I
    have proof that I own this account () and I just need help on how to recover my account.

    :)
     
    Vethss, Jun 9, 2020
    #1
  2. AridLizard Win User

    My account was taken from me and I cannot access my account

    go to https://beta.support.xbox.com/contact-us

    click the Contact Us button

    select Family and Online Safety as the category

    select I Want to Protect My Account as the topic

    skip the notification

    scroll to the bottom of the options and select Chat Online or Request a Call.

    for security reasons it is recommended to create a new outlook/live email account for contacting support about compromised accounts.

    once you get through to Support you can explain the situation and give them the details for your main account that has been compromised
  3. Vethss Win User

    My account was taken from me and I cannot access my account

    I will try this first thing tomorrow, and this will most likely work, I’ll let you know if I get my account back
  4. Vethss Win User

    My account was taken from me and I cannot access my account

    I tried changing my account info but it took me to a page that said something about 30 days and the info will be set. I no longer have access to the account besides me being in the Xbox app. I'd like to add I have the person's IP address and I know his
    main email and the email he switched my email with his.
  5. GMS1stLDYCannon Win User

    My account was taken from me and I cannot access my account

    Hello, Im so sorry this happened to you and I hate when it happens. When a person gets control of your account its nothing you can really do once they change your email or password. When you call and speak with an XBOX rep they will send a reset password
    to the account on file which will be the stolen parties email address now. Have you tried going to xbox.com or microsoft.com to sign in that way and see if it lets you. If you can I would change all my info ASAP! If you ever had any accounts associated with
    XBOX like banking I would inform them now. You wont be able to remove cards from account since you have no access. Sad to say you might have to cancel those cards if you are unable to get into the account.
  6. Vethss Win User

    My account was taken from me and I cannot access my account

    Unfortunately, I can't talk to an Xbox Agent due to the quarantine and such :/ And when I put the issues I have it won't show an option to talk to an agent, it just shows threads with solutions that I cannot use
Thema:

My account was taken from me and I cannot access my account

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