My account was stolen. How can I retrieve this?

Hi Jodie Jacobs,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.



We understand the inconvenience caused. We will be glad to assist you with this.



First, we would suggest you fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Help with the Microsoft account recovery form

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk. If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name? Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off. When you get to a question that lets you “add more," fill in as much information as you are able. Email subject lines need to be exact.



We highly recommend you visit these articles:

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account



With regards to the Microsoft Store purchase, we would recommend you contact our Microsoft Store support team and inform them about the purchase. Here is the link: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support



Also refer this article: Prevent unauthorized purchases from Microsoft Store



If you have other concerns, you can create a new post here. Create a new question or start a discussion (microsoft.com)



We wish you a good day!



Sincerely,



Xbox Forum Moderator

Microsoft Community

i'm french and i lose the email of my xbox one account. How can i retrieve it?

If they mannaged to gain access onto the account. It will notify you that someone has gained access onto your account. If that's happened. Follow the advice I gave to you

THANK YOU SunkNath. Unfortunately, it looks like there are no suspicious IP addresses in the history (so far, anyway). And, since I have changed the password now, it means even if they try to use it, they won't be able to, right? So, we may not be able
to get their IP. Looks like the hard drive is lost forever. It's really sad there are so many crooks out there. Someone just waltzed into the house, acted like a trustworthy person, and while no one was looking, stole the hard drive out of the xbox. Who
knows what else they took.

Hey there, I think the player may be onto something, and you have missed it.

Now, before you all gang up on me. You are right about getting the Police Involved.

Now, with my Xbox, it stored my Gamertag on the Hard Drive. Meaning, if someone has stolen the Hard Drive. They have access to his account. Meaning when or if they sign in. The IP address is obtained. You can see the IP address through
https://account.live.com and click onto Recent Activity.

What you could also do is, head over to
https://account.live.com and change your Password for the account

You will also be able to head to this link:
live.xbox.com/.../Protection

From here you will be able to see if the user has signed into your account. And you can sst it so they will have to download the profile again

I hope this helps you

Regards,