My account was made account with an email I have no access and no verification to prove its...

Discus and support My account was made account with an email I have no access and no verification to prove its... in XBoX Accessibility to solve the problem; When I was 8, my mum's boyfriend made a Microsoft account with his email and password who became my mum's ex 2 years later. I've been using the account... Discussion in 'XBoX Accessibility' started by WRINKLY-SMITH, Aug 16, 2022.

  1. My account was made account with an email I have no access and no verification to prove its...


    When I was 8, my mum's boyfriend made a Microsoft account with his email and password who became my mum's ex 2 years later. I've been using the account for the past 8 years with no problems until I was asked to help secure my account. Now I need a code which is sent to a number i do not have, an email i can't access for obvious reasons and when i try to submit a form and put the card details i use for the account now it says the information is not sufficient to verify that im the owner. 8 years gone to waste and i'm certain they don't use the same email as 8 years ago, its hard trying to fix the problem with a virtual agent because it doesn't seem many people have this problem. And when i try to contact a real customer service agent, its unavailable.

    :)
     
    WRINKLY-SMITH, Aug 16, 2022
    #1
  2. Smwutches Win User

    My account was made account with an email I have no access and no verification to prove its mine

    Unfortunately, even if you contact support, they are technically the owner of the account so there's not really anything support can do.
  3. SamanthaWatkins Win User

    How do I recover the email for my account if I'm not signed in?

    Hi,

    As I stated in the question, I am not logged into this email and therefore cannot access any emails on it. I do have access to the email with the verification code which I used to migrate my account but this does not list the email I migrated to. Is there any way I can contact someone from Microsoft to get my account back? I have plenty of information to prove I own the account (Transaction ID from when I bought Minecraft, my password for the Mojang and Microsoft account, email for the Mojang account etc)

    Thanks!
  4. SingCongButas25 Win User

    JUST REPLACED MY BROKEN XBOX ONE & TRYING TO LOG IN WPREVIOUS GAMERTAG...FORGOT HOW I INITIALLY SET IT UP!

    Actually, if you will contact chat support. The only way for you to be able to prove that you're the owner of the account is if you will be able to at least get a verification code on one of your emails or phone number. That means those have been attached
    to the account. Aside from that, they won't be able to fully access the account to give you the exact email. Neither would phone support as they both have the same tools. So basically, your best bet would be to try to access as much email as possible to see
    if you will receive a verification code.
  5. CorinWard Win User

    Account Hacked and Email changed

    The problem is its my entire microsoft account that has been hacked but theres no category for that on the forums. I tried both those pages but as my email has been changed there's no way to troubleshoot. I can easily prove my account as I can prove access
    to the initial set up email, card numbers and my identity.
  6. Ch1ps Win User

    Email Account

    Not having access to the old email address may prove difficult, but if you contact customer support they may be able to change the emails on the accounts if you're able to prove its you doing so. I'd give that a shot honestly.
Thema:

My account was made account with an email I have no access and no verification to prove its...

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