My account was hacked! My email and password has been changed. How can I get back in?

Hi Ben!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Since your email address was replaced already, you cannot use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, you cannot start the recovery process because it's the primary key of your account.

I assume you know the complete email address that was used to replace your account email which is @fbi.ac, correct? You may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr
More tips on the recovery form here https://support.microsoft.com/account-billing/h...

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Hi Kay,

I had the same problem when someone changed my password and email so that it ended in outlook.com and the security email was some random email ending in fbi.ac. I was quite distressed for a while but I applied for the account recovery and that seems to have worked (Im pretty sure you need good details to get a recovery code).

Thanks to this I have restored my Minecraft account with all the progress.

Good luck recovering your account

Just curious to ask what happened to your minecraft account after that. Mine faced the same issue right now and I need tips to recover it plz thanks.

my epic account was hacked and they changed my email and password, how do I recover it?

How i back my Facebook account no e-mail access so how i achange the password

I dont know if your account has been ''hacked'' but if i were i would change my password! or your email on the account!!