My account was hacked by a russian mail

Discus and support My account was hacked by a russian mail in XBoX Accessibility to solve the problem; Hello, My account got hacked by a russian account em*****@rambler.ru, i cant log in because he has change the email and password. I got notified when... Discussion in 'XBoX Accessibility' started by Dũng Vũ1, Jun 25, 2023.

  1. Dũng Vũ1
    Dũng Vũ1 Guest

    My account was hacked by a russian mail


    Hello,

    My account got hacked by a russian account em*****@rambler.ru, i cant log in because he has change the email and password. I got notified when my one drive start up say i need to log in to sync and accidentally make a new one with that same email. I have gone through microsoft support page but nothing help. Do you guys have any advices to get my old account back? Please.

    :)
     
    Dũng Vũ1, Jun 25, 2023
    #1
  2. Dũng Vũ1 Win User

    My account was hacked by a russian mail

    I accidently make a new account with the same email and now i have 2 microsoft account with the same mail (one has been hacked, one new). I have try the recovery form but apparently it reset the reset the new account not the old one.
  3. Janet_C Win User

    My account was hacked by a russian mail

    Hello!

    I'm an independent advisor and a member of the Xbox Community just like you.

    I'm happy to help you today.

    I am very sorry you are going through this situation, unfortunately Microsoft has very strict policies regarding account recovery, only we as owners can recover accounts using the tools offered by Microsoft and providing exactly the same information we used to set it up, technical support cannot help you beyond offering you the same tools.

    You can fill out the following recovery form up to two times per day.

    https://account.live.com/acsr

    Try to include new and relevant information that will help verify that you are the owner of the account.

    I hope the information has been clear, I will be attentive to any questions you may have.

    Best Regards.
  4. Janet_C Win User

    My account was hacked by a russian mail

    If the system generates a new account for you with the same email address, it is possible that the hacker has changed the primary alias of the account, i.e. the primary email associated with the account, so that email domain was freed up for another Microsoft account.
  5. Janet_C Win User

    My account was hacked by a russian mail

    If you know the new email address, fill out the recovery form with that email address, unfortunately the services associated with your account do not help in the recovery, only the information in the form can help in the recovery.
  6. Dũng Vũ1 Win User

    My account was hacked by a russian mail

    I have found the email that it was changed to and i also have my riot account connect to the xbox live. So is there any way for me to get it back since i have a minecraft account connected to it?
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My account was hacked by a russian mail

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