my account was hacked and deleted

My account was hacked! Please delete this topic!

Thank you for your quick response, I’ve got everything sorted it’s just the purchases I made in that account which sucks but I can buy them again.

Hi Hayden. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry to hear your account was hacked.

Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9

Hello HaoxuanGaming,

Thank you for sharing your concern with Xbox Community Forum and we hope that all is well.



I could not really imagine how crucial it is to know that your account that stores your game, purchases and achievements is inaccessible. Just to set your expectation, Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.



I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply.

Link: If you think your account has been hacked - Microsoft Community



Based on the information you have shared, we recommend that you complete the recovery form and provide any information you can remember having provided on your account. However, before you start filling out the form. Please see this account issues support article that contains ways to access the account again - please read all the information available here.



In addition, you can also check out this support article – How to Recover a Hacked or Compromised Microsoft Account.



Please use this recovery form - Recover your account.



To be fair, anyone in the Microsoft Community cannot remove or change your account information. Your own self will be the help you need.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello, MatthewM0B. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

I'm sorry about this. Unfortunately, since the hacker already changed your account email address, it would be almost impossible to recover it. If the account had an alternate email address or phone number associated with it - and the hacker haven't deleted them - you could try to recover it following the steps on the URL below:

https://support.microsoft.com/account-billing/r...

If the above does not work, your only option is to fill the recovery form. In the article below you can get detailed information on how to fill the form:
https://support.microsoft.com/en-us/account-bil...

The Microsoft recovery form is available on:
https://account.live.com/acsr

If when you try to fill the recovery form you receive a message that your account does not exist anymore, unfortunately you will not be able to recover your account.

No Microsoft employee can help users recovering their accounts. They only instruct you on how to fill the recovery form. If you talk to a Microsoft support advocate, he/she will tell you the same thing. They are not allowed and have no access to change anything on a user account. I hope you understand.

If you have any question, please let me know. And again, I'm really sorry about this.