my account was charged $75.00 on 1/23/22

Hi Janiehernandez! My name is Ricardo an independent advisor ready to help you with this situation!

If the charge appears on your order history here change your account password and security information and try to request a refund

https://account.microsoft.com/billing/orders

If the charge doesn't appear in the order history check for family members accounts, if it still doesn't appear contact your bank

I've just gotten 3 more suspensions simultaneously wording as follows.

2 day suspension - 2 days remaining

oking for Group

rt date: 2022-11-22, 1:53 p.m.

d date: 2022-11-23, 5:53 p.m.

2 day suspension - 2 days remaining

ooking for Group

Start date: 2022-11-22, 1:39 p.m.

End date: 2022-11-23, 5:39 p.m.

2 day suspension - 2 days remaining

Looking for Group

Start date: 2022-11-22, 1:10 p.m.

End date: 2022-11-23, 5:10 p.m.

Enforcement history

2 day suspension - Completed

Looking for Group

Start date: 2022-11-21, 9:28 a.m.

End date: 2022-11-22, 1:28 p.m.

I don't know how but my account is being attacked and nobody's willing to help me because Of your policies if it's not 72 hours or longer there's no way you can request somebody to look into it.

I mean fifa 22/23 and pes22/23

i ahve same issue today here is my convo with customer support. i got them to offer free game if any one wants to try same technik.

Lauren: at 22:12:37

How are you doing today?

matthew: at 22:14:02

i have e200 error on xbox one is ne waycan fix consol do not have 400 for advance replacment but i am not willing to wait 3 weeks to send console back then wait for you to send me one back, my retailer is out of stock also

Lauren: at 22:17:24

Oh, I see. I'm sorry to know that you encountered an error on your console and you are unable to do the advanced exchange, Matthew.

Lauren: at 22:17:31

Let's work together to have this matter sorted out.

Lauren: at 22:18:02

If you don't mind me asking, did you do any basic troubleshooting with the previous representative whom you chatted with earlier?

matthew: at 22:18:48

i have tried clearing cache, offline update basicly everything

matthew: at 22:19:15

i d not have 400 or credit card but i am not wating that long for normal replacement

Lauren: at 22:21:12

I understand. Let me check on options for you.

Lauren: at 22:21:23

May I know what happened after you did the offline system update?

matthew: at 22:21:32

the same error

matthew: at 22:22:47

even if thr courier who drops the xbox on advance replacment takes the existing xbox with him

matthew: at 22:23:10

somthing need to be sorted i have spent 700 on a bundle

Lauren: at 22:24:22

I understand, Matthew. I truly apologize for the inconvenience that this has caused you.

Lauren: at 22:24:43

May I know what the retailer told you when you checked back with them?

matthew: at 22:24:45

and surley there msut be some sort of compensation for this aswell?

Lauren: at 22:25:03

Did they provide you with any dates as to when they will be back in stock?

matthew: at 22:25:16

late january

matthew: at 22:25:37

very.com

Lauren: at 22:26:30

Thank you for the information.

matthew: at 22:28:15

be right back some one at door

Lauren: at 22:28:28

Please go ahead.

matthew: at 22:32:46

bk

Lauren: at 22:35:03

Matthew, I'd really hate to say this, however, considering that all other options are not available for you, the next best one is for us to do is to process a standard replacement of the console.

Lauren: at 22:35:24

I understand that it may take time. However, you can be assured of getting a working and a fully functional console.

Lauren: at 22:35:35

You mentioned earlier of the error message you received.

Lauren: at 22:35:47

Did this have something to do with the disc drive, if I may ask?

matthew: at 22:38:45

i have not spent that muh money to wait 3 weeks to use my console....no it did not have a disc drive issue....i do not understand why a courier could not take the console with him (an actual exchange) taking away a need for any details of money to be put
on hold (a service sont recently provided with a faulty ps4 maay i add) MS is making this fair more complicated than it needs to be. of course the courier could not exchange the new console until he has recived the broken one

Lauren: at 22:43:07

I truly understand your predicament, Matthew. I feel you on this. At the end of the day, I am a customer myself and I would feel the same way as you do. I'd really like to provide you with other options on this, but the best one that I can offer right now
is for us to do a standard exchange.

matthew: at 22:44:28

ok what compensation am i going to recive for loss of gaming service due to manufactre fault

Lauren: at 22:48:41

With regard to that, we will be giving you 1 month of free Xbox Live Gold subscription, if you want to continue on the standard repair.

matthew: at 22:50:27

a 5.99 code (baring in mind i have gold untill 2015) :/ not really the same baring in mind i have a #429.99 good looking brick. and a bunch an accessories i cannot use

matthew: at 22:51:17

a digital downlaod should be offerd as it is not my fault an i have spent so much on the consle

Lauren: at 22:54:34

Allow me 2-3 minutes while I check on that for you.

Lauren: at 22:57:11

Thank you for waiting, Matthew.

Lauren: at 22:58:57

The best offer that we can provide you is to compensate for the lost time that you are able to go online by providing you with 1 month free of Gold subscription.

matthew: at 23:00:27

thats a joke tbh MS customer service is a joke baring in ming this a flagship product and what happend with RROD before

Lauren: at 23:02:21

Also, I will send you a link of a free game for your Xbox One console.

matthew: at 23:03:55

what game as i have 5 already

Lauren: at 23:05:50

I have requested for a game due to what happened to your console. It will be a system generated game which will be sent to your email.

matthew: at 23:06:26

Thanks when will this be expected to be recived?

Lauren: at 23:07:04

After we process the standard repair.

matthew: at 23:08:14

so will you send a some sort of box for me to send the xbox to you

Lauren: at 23:10:14

We will be sending a label to your email, for you to drop off the box.

matthew: at 23:10:39

hang on so i have to pay for the postage

Lauren: at 23:11:38

You need not worry about any shipping charges as you will be receiving a prepaid shipping label.

Lauren: at 23:13:23

I have not heard from you for a while. Do you still need assistance?

matthew: at 23:15:05

sorry

matthew: at 23:15:12

yes

Lauren: at 23:16:21

I'm sorry, but I thought I lost you online.

Lauren: at 23:16:40

Do you want me to go ahead and continue with the standard repair/replacement process?

matthew: at 23:16:59

yes

Lauren: at 23:17:23

I will need to access your account. For me to have full visibility on your account, please click the link below.

Lauren: at 23:17:32

Click here for verification

Lauren: at 23:18:26

Once you have the Support Code, please provide it to me.

matthew: at 23:18:33

61560118

Lauren: at 23:19:08

Thank you.

Currently I have Game Pass Ultimate subscription with recurring billing off and don't want this subscription service once it expires 10/22/22, so do I just activate my prepaid xbox live gold subscription card on 10/23/22, or do I actually have to cancel game pass ultimate subscription for my account on 10/23/22 manually before redeeming and activating my xbox live gold prepaid 12 month card on 10/23/22?

Also, if you select turn off recurring billing on your account for your current game pass ultimate subscription, does that automatically cancel your prepaid game pass ultimate subscription on its expiration date? or is it requirement that you still manually cancel Game Pass Ultimate on or after its prepaid expiration date if you wish to switch back to xbox live gold using a prepaid subscription card?