My account was banned after bring hacked and stolen.waited my time then it was extended how...

Thank you for the update.

Since you’ve already checked both current and past enforcement history and there’s no new record, but your suspension got extended anyway, here’s what’s likely going on.

1. Extensions can happen automatically

If Xbox systems detect further violations or suspicious activity after the first suspension starts (even if you're not using the account), it can trigger an automatic extension. This is especially common if:

A hacker used your account before it was fully secured

Messages, friend requests, or gameplay activity happened before the ban fully kicked in

Even if you weren’t playing, the system might have flagged something that happened during the compromise window.

2. Not all actions appear in the Enforcement log

Unfortunately, not every enforcement action — especially automatic extensions — shows up clearly in your visible history. That’s part of why this feels so confusing. You're not the only one who’s seen a silent extension with no new case listed.

3. What you can do now

The ban will have to run its full course if case review isn’t available. The key now is just making sure your account is fully locked down so this doesn’t happen again:

Change your password and update recovery options

Turn on 2-step verification

Review your sign-in history at account.microsoft.com/security

I wish I could say more, but the enforcement system works mostly on automation — and when there’s no review option, it means it’s already been finalized.

I did look and it says nothing under any new enforcement or in the old one how it all sudden extension to my previous ban which couldn't play or message anyone in meantime so I get extended ban due what reason idk

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

I’m really sorry this happened. Getting banned because your account was hacked is rough, and I know it’s even worse when you feel locked out without a fair shot to explain. Here’s how this typically works and what you can do now:

1. Check Your Enforcement History

Go to the Xbox Enforcement site and sign in with your account:

enforcement.xbox.com

You’ll see:

The reason for the ban or suspension

Dates and how long it lasts

Whether you're eligible to submit a case review

2. Submit a Case Review (If Available)

If the ban is eligible, you’ll see a “Submit Case Review” button

Use that to explain what happened — mention that your account was stolen, and you couldn’t play or access it during the time the ban was applied or extended

3. Recovering from a Hack Doesn’t Automatically Remove a Ban

Even if your account was compromised, the system may still apply or extend suspensions based on activity done while it was under someone else’s control. That’s why it’s so important to do a case review.

4. Secure Your Account

Make sure you’ve done this already, just to prevent future issues:

Change your password and enable 2-step verification

Remove any unfamiliar devices from your account at: account.microsoft.com > Devices

You can also review sign-in activity at: account.microsoft.com/security

I know it feels unfair — and honestly, you’re right to feel frustrated. But if you haven’t already done the case review, that’s your best path forward right now.

Please let me know if you need any further assistance. Looking forward to your response.

the same thing has happened to me my friend but the only difference in who ever hacked my account has been hacking others with it cause i am 10th and 15th on most call of dutys how can i get my account back after being wrongly banned

i was recently suspeneded after having my account hacked on friday the 8th and i am banned from communicating with others on my freinds list how do i go about fixing this