My Account Vanished!!

Jacob Good · Aug 28, 2022

Hey, I had an account under the email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, and as far as I'm also aware of there is no way to change your primary email to a microsoft account either. But when I went to go and sign in under that email it told me "That Microsoft account doesn't exist. Enter a different account or get a new one."So it must've got hacked and taken down for some reason and there's no email saying why it happened, there's not even the email from when I changed the password for it to from Wasldau8! to (Krypt0narg0nit3)!. Is there any way I can get help with this? I mean I payed for minecraft on this account and now the account is gone and so is my minecraft.

:)

JosefLBohorquez

Please note that here in the public forums no one Microsoft agent or Mojang support can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

If you have important proof of ownership for that account (emails, important screenshots, etc)

You can try opening a 1:1 chat with Microsoft support and explain them the situation

If you're not able to prove your ownership, sadly you may need to purchase the game again

GregorySB

I see, I though this was the support page. Funny thing, I click on the link and end up on these forums again. Do the support team verify problems here or only through chat? But thanks for the help anyways.

Jacob Good

But you can't change the primary email, i've tried many times on my old acct that uses the old @xboxlivefamily.com. so am not sure how they could've changed my email without it also notifying me as well.

Jacob Good

It's more than just being hacked, and none of those will work because it now says that the account no longer exists meaning it got deleted. Which means I've lost minecraft on that account and have to make a complete new account and buy it again. When you try and sign in or put that email in any recovery spot that says to provide that email it will continue to say "The Microsoft account you've entered does not exist"

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jacob, if you think you have been hacked you should fill out the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

However if you think there was an error at the time of your account migration, the ideal is to contact Mojang support.

https://help.minecraft.net/hc/en-us/requests/ne...

My Account Vanished!!