My account seems to not recognize my email, so I can't have access to my rewards.

Hello magalhaesvilela,

We see that we are unable to deliver emails to the account you have on your Microsoft Account. Can you confirm not receiving an email in a while, and that this email address is accurate?

Hello magalhaesvilela,

We have adjusted some information on your account. You should no longer see this notice, but if it appears again, let us know so we can investigate! Apologies for the confusion.

The email I received after doing recovery was confirmed. It worked just fine; however, when it asks for my email so that I can reset the password it says it no longer exists. If I were to go and rest my password directly, It would recognize my email and asks for my password. I no not have access to my phone number or email no longer, so I had to recover the account.

I have the same problem it seems that the xbox server doesn't recognize my profile... i don't have another account so we can't play minecreft

Hi Lionel.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

You have perfectly clarified your situation and how important it is for you to recover your account. I don't have access to your data and account, but in any case, access to your account is managed by the system and cannot be manually intervened.

I understand that it might not matter much to you at the moment, but Microsoft is highly committed to the protection of personal data and works tirelessly on all aspects of security.

I'm sorry; I wish I could suggest an alternative way, but the only way to regain access is to fill out the form, providing all the requested information.

Although you've probably already visited the guide page, I'll provide you with the link.

https://support.microsoft.com/accou...-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

Kind regards
Renato