My Account Says "Online Status Unknown" and now I can't play online

Hello!

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Go to profile select "do not disturb"

Then go to privacy settings>customise>online status

And in others can see you online put it on "block"

Then go profile and take it off "do not disturb" and put it back on "appear online"

Then go back to privacy setting and take it off "block" and put it back on everybody.

Hello Edge,

We understand that you're experiencing an issue involving the status of the account stating that the online status is unknown.

Can you clarify what platform you're playing on, is this occurring on a Windows PC or an Xbox One console?

Does this message occur within the game itself, and does this error occur on any other games?

Are you maybe experiencing an issue with being able to sign in?

Our suggestion here is to attempt all variants of restarting the console if on an Xbox One, and if on a PC simply restart
your device.

Clarify this information and let us know the results of the provided link.

Best wishes!

Let’s Power Cycle the Console: Please unplug the console from the power supply for two minutes then try again.

Please Reset your Internet Connection also.

Is your gold subscription up to date. Also have you checked the email associated with your gamertag to see if there is any other problems?