My account, my ex his console

HI there,

An account cannot be removed remotely from a console. Change the password on your account -

https://support.xbox.com/my-account/microsoft-account/change-microsoft-account-password

Also make sure all your security information is up to date.

The new password will need to be entered before the account can be used.

Thanks Smwutches, that's very helpful.

Just one other question - it is possible my nephew previously signed into his account using the ex-boyfriend's console. Is there any way to remove his login details from the ex-boyfriend's console entirely? thanks

Yes, your son can log into both consoles and play any games licensed under his account. That last bit is important though because if the games are licensed under another account (i.e. yours or your ex-husband's) then those games will only be playable on the console defined as the home console for the account.

For example, if your ex-husband has an account and purchased game Z, your son can play Z while on your ex's console but won't be able to play Z at your place. Similarly if you have an account and have purchased game Y, your son can only play Y at your place, and won't be able to play it at your ex's house.

There are ways around this, your ex-husband could make your console his home console and you could make the console at your ex's place your home console, but you may not want to do this depending on how amicable the divorce was (I certainly wouldn't remain logged in to any device left at my ex's house).

- Jason

My ex has been using my profile on xbox one and im in another state with my own console now how can ikeep him from going into my gamertag and account . how can transfer if im set to his console

Hi Geri,

Thank you for reaching out.

Firstly I can confirm that it is a Microsoft Account. The issue is that the account was created using my ex-husband's Microsoft account, which I can not access.

I can not legally login into his account and so I want to move all of my son's game profiles off my ex-husband's account to merge onto a new profile. The only way to do this is to be able to access the existing account, which I don't have access to.

Since my son plays the Xbox and not my ex-husband, my ex-husband left the Xbox with his son when we separated.

How can I verify that the game accounts on the Xbox belong to my son when they are registered on my husband's Microsoft account. I can't provide order history as I can't access the account to provide it.

Thank you.