my account minecraft was stolen

My account in minecraft got stolen was migrated on this account they ve changed the email adress on my minecraft acount that was migrated on this **** **** platform.

Only my Minecraft account was stolen and it is linked to Microsoft and I think the thief changed my Minecraft account email to his e-mail and I can't login to my account or play I want a solution before the thief sells my account to someone else and I hope you can return it to me

Thanks for confirming. You may have recovered a different account. You mentioned that it was hacked, so it's possible that your primary email address was replaced. I suggest to check your mailbox (inbox, spam/junk folder) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

You must know the correct email address attached to your original account for you to start the recovery process and to recover the right account.

If you knew the current email, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

ARE MINECRAFT ACCOUNTS BEING STOLEN BY EMPLOYEES OR IS MICROSOFT STORE COMPROMISED ?

Re: 6080978 - Downloads and Installations

PH











To:

• Minecraft Help
  

Tue 29/08/2023 10:59 AM

I dont want to be rude to you , but you are being ridiculous . I purchased this game 5 or 6 years ago and it has been played continuously up until the Laptop it was on developed issues about 5 or 6 weeks ago . So just find out what has been done to prevent use of this account . I want a sensible answer , not rubbish . How can you say that an account that has been playable for 5 years is recorded by Microsoft , Xbox and Mojang is suddenly a Trial period . Really what the devil are you playing at . The only thing I could download from Microsoft store as Directed to reinstall was a launcher and all we got offered was to buy the game or a Trial period , Fix this or I will go to Australian consumer affairs and give you so much publicity regarding your devious actions .

Get someone with some common sense to sort this out

From: Nick C. (Minecraft Help) <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>
Sent: Tuesday, 29 August 2023 7:02 AM
To: Philhal2 <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>
Subject: Re: 6080978 - Downloads and Installations

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl