my account may have been hacked

Discus and support my account may have been hacked in XBoX on Consoles to solve the problem; About three days ago I contacted support because I was online that day and everything was fine but when I left and came back my account had changed. My... Discussion in 'XBoX on Consoles' started by ENTROBEATS, Dec 19, 2017.

  1. ENTROBEATS
    ENTROBEATS Guest

    my account may have been hacked


    About three days ago I contacted support because I was online that day and everything was fine but when I left and came back my account had changed. My profile pic was changed to the Halo 15 year picture, my account colour was changed to Xbox green, all
    my friends were removed, all my messages were gone and no one could send me a new friend request. I was only yesterday and someone had sent me a message and I had got offline to work. I come back the message was deleted and I was ban from online communication.
    I knew something was wrong when the player who messaged me the first time sent a message " u to " like he was replying to something. I've never had a problem with my account as far as misusing my account. Please help me.

    :)
     
    ENTROBEATS, Dec 19, 2017
    #1
  2. SlipperyInk9064
    SlipperyInk9064 Guest
    I may have been hacked?

    My Xbox account may have been hacked? When i view "ready to install" the games i purchased are not there, my friends were removed, and my name was changed??? Strangely my password was not changed so i signed in just fine....maybe just technical difficulties???
     
    SlipperyInk9064, Dec 19, 2017
    #2
  3. Arminator
    Arminator Guest
    I may have been hacked?

    Check the following:

    Go to
    https://commerce.microsoft.com     and sign in with your account.

    Do you see your purchased games there?

    If not, then you haven't been hacked, you just accidentally used a different Microsoft Account email to sign in, which created a completely new account.

    Since the Commerce website has tax relevant information for you and Microsoft, you can be sure that the page is not missing anything, otherwise the federal tax bureaus would be all over the place.

    If your purchased games don't show up there, you signed in with the wrong account.

    You need to find out what (other) email you used before for your account.
     
    Arminator, Dec 19, 2017
    #3
  4. ENTROBEATS
    ENTROBEATS Guest

    my account may have been hacked

    P.S.

    yes, I changed my password.
     
    ENTROBEATS, Dec 19, 2017
    #4
  5. Mistress Sara
    Mistress Sara Guest
    Hi there,

    You'll want to reach out to phone support and open an Unauthorized Account Access investigation.

    You can go
    here     to get the number for support in your region.
     
    Mistress Sara, Nov 1, 2018
    #5
  6. Mistress Sara Win User

    my account may have been hacked

    Hi there,

    You'll want to reach out to phone support and open an Unauthorized Account Access investigation.

    You can go
    here     to get the number for support in your region.
  7. ENTROBEATS Win User

    my account may have been hacked

    P.S.

    yes, I changed my password.
  8. Arminator Win User

    I may have been hacked?

    Check the following:

    Go to
    https://commerce.microsoft.com     and sign in with your account.

    Do you see your purchased games there?

    If not, then you haven't been hacked, you just accidentally used a different Microsoft Account email to sign in, which created a completely new account.

    Since the Commerce website has tax relevant information for you and Microsoft, you can be sure that the page is not missing anything, otherwise the federal tax bureaus would be all over the place.

    If your purchased games don't show up there, you signed in with the wrong account.

    You need to find out what (other) email you used before for your account.
  9. Saeleth Win User

    I may have been hacked?

    It sounds like things are very much out of sync. I would start with a complete power cycle. Power off your system and unplug it, then hold in the power button for at least 10 seconds to discharge any power that remained. Wait 5 minutes then plug it back
    in and fire it up. If this doesn't resolve the issue please let us know!
  10. WPAK Win User

    My Account Have Been Hacked!

    Hi there,

    If your account was hacked, you should call Xbox Support and open an unauthorized account case, but if I understand correctly you've already done that and that should be enough. but you can read the todo's here for when your account was hacked:

    www.xbox.com/.../What-To-Do

    To report abuse you can take a look at this link

    www.xbox.com/.../abuse

    Second thing you shouldn't post your email address on here :) because this forum is open to all xbox live members
Thema:

my account may have been hacked

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