My account login is blocked and I no longer have the old number, but I have a purchase receipt

Hi Tressla,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that your account has been blocked. If you receive the message “Your account is currently unavailable" when you try to access your Microsoft account, your account might have been temporarily blocked due to unusually large traffic volume, suspicious activity, or a violation of the Microsoft Services Agreement or code of conduct.

If you know your password, but have lost access to some, but not all, of your security info:

1. Sign in to the Advanced security options page of your Microsoft account.

https://go.microsoft.com/fwlink/?linkid=2204804

2. Select Add a new way to sign in or verify then choose how you would like to receive security codes.

3. Microsoft will send a security code to the new number or email to confirm. Enter that code when prompted and then select Next.

4. Select and expand the security info / verification option you have lost and select Remove.

5. Select Remove again to confirm.

To check your account status or reactivate your account, go to the Microsoft services account reinstatement page. Please note that this is different from the recovery page that you mentioned: https://go.microsoft.com/fwlink/p/?linkid=874120

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

If you did not receive a response from Microsoft or you have account specific questions, kindly contact Microsoft support for your account to be checked further. You may use this these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

my Minecraft theo so does that mean i can't get my money back and i have to get a new one account?

Hi Hayden2007, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

Get a message from Microsoft to tell me they have found unusual activity on my account. I go to login into my account to fix my information. I login with the correct password. They ask for verification via phone number. The phone number I have on file no longer exist so I use the verification form. Fill out the form and says cannot confirm. Rinse and repeat.