My account login is blocked and I can't recover it through the recovery form. Is there...

Hello Liam P,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Did you have two-factor authentication (2FA) active on the account? If you do have the 2FA active, are you able to access the second factor of authentication? If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article: [https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37]

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form again: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

If your blocked out of outlook your blocked out of everything related to it. The only way to recover it is through outlook. I actually confirmed my Xbox account was mine with an Xbox representative but they cant help me because like I said the only way to
recover my account is through this stupid form outlook makes you fill out. I can't wait until my new recovery method is in place because its rendered obsolete if your account is under suspicion and its pointless anyways because when you fail the form once
they remove all possible recovery methods except for the form. From my hour with an Xbox representative it became quite obvious that your Xbox live account is pretty much 100% bonded to you email, they have no contingency to separate the 2 if you're blocked
out of your email. This is really disturbing because if I or anyone actually was hacked and this same scenario happened we lose everything.

Hi Jose R, my name is Courtney and I would be happy to help.

From what I understand, the only way to recover access to an account is through the recovery form, but I am afraid that if you have two-step verification activated, it will not be possible to recover it since it is no longer possible through the form, however, you could try using the following link.

https://account.live.com/acsr

Keep in mind that this is the only option there is to recover access to an account, whether it has been stolen, blocked or the login details have simply been forgotten. Support cannot help with these cases as they are not authorized to recover accounts.

I hope you understand, I wish you good luck and a happy new year.

Best regards,
Courtney.

Hello Bob J, I am an independent advisor and I would be happy to help you today. My name is Khaji

I'm sorry you're going through this. Here are some steps you can follow to try to recover your Minecraft account:

Sign in with Microsoft: On the Minecraft sign-in screen, choose “Sign in with Microsoft” and enter your email

Microsoft Account Recovery Form: If you can't sign in, you can try to recover your account through the Microsoft Account Recovery Form.

This form can only be used if two-step verification is not activated

Contact Minecraft Support: If you are unable to recover your account through the recovery form, you can try contacting Minecraft Support

Contact Xbox Support: If you still can't recover your account, you can try contacting Xbox Support

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hello José! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

It is only possible to recover your account by filling the form, or recovering access using your recovery e-mail. If Microsoft can't prove the ownership of your account through that form, it is unlikely that you'll be able to recover it.