my account keeps charging me month to month for live

Discus and support my account keeps charging me month to month for live in XBoX on Consoles to solve the problem; help, so my old xbox account "MDS NingaGinga" is paying month to month for xbox live. the problem I'm having is i can't turn off the auto renewal. this... Discussion in 'XBoX on Consoles' started by N8yi, Sep 1, 2014.

  1. N8yi
    N8yi Guest

    my account keeps charging me month to month for live


    help, so my old xbox account "MDS NingaGinga" is paying month to month for xbox live. the problem I'm having is i can't turn off the auto renewal. this is cause by the email that is used for the account no longer exists. and i can't turn it off because
    i can't sign in. what should i do?

    :)
     
    N8yi, Sep 1, 2014
    #1
  2. MarcusNeckson19
    MarcusNeckson19 Guest
    Black Ops Black Out

    I just recently signed up for the free gold trial that after one month with start charging me $10 a month for it. I was all excited up until everytime I try to play BlackOps 3 it keeps telling me my account isn't allowed to play online. Am I doing something
    wrong? Help please.
     
    MarcusNeckson19, Sep 1, 2014
    #2
  3. angelfry88
    angelfry88 Guest
    Help

    So my boyfriends kids were staying at my house and i put my cc # in so that they could get a month suscription of xbox live.......now its 3 months later and i dont even know how to get a hold of them but it keeps charging me every month......how do i stop
    this from happening?
     
    angelfry88, Sep 1, 2014
    #3
  4. Smwutches
    Smwutches Guest

    my account keeps charging me month to month for live

    You would need to contact support and have them turn it off for you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Sep 1, 2014
    #4
  5. Smwutches Win User

    my account keeps charging me month to month for live

    You would need to contact support and have them turn it off for you. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  6. C4TA774CK Win User

    Multiple charges

    it wont let you remove your card until the membership is over. thats bull! they charged me 3 more months after i havent even turned my xbox on I BOUGHT 1 month. they wont refund or do anything. so im deleteing everything and sellling my xbox. microsoft needs
    to fix that. you cant hold someones account. or advertise ONE month and keep charging. they dont need to assume we want to renew. ASK. better business bureau needs to attack this. i dont want to wait another hour on the phone just to get a live rep to send
    me to another live rep.
  7. Mister Gwyther Win User

    Why is Microsoft charging me 40 pounds when I pay 5 pounds a month already?

    I don't see any 40 charges on your account, just the month-to-month charge for LIVE. Can you confirm in your Billing History (https://billing.microsoft.com) or your bank statement when this charge
    was?
  8. RobertLuce Win User

    Xbox Live Issues since Feb. 16 Update

    I can't connect either.

    Everything I tried that was suggested here has failed miserably.

    And my account will be charged on March 1st for another month of Xbox Live.

    Please help me!!
  9. AoD D33pfri3d Win User

    Payment

    It’s probably because of your account for example mine gold membership is due on the 3rd of the month but they will charge me on the 23rd of the month because that’s when my xbox profile was made. So basically they charge you on the day you opened the
    account not the day you bought the service.
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my account keeps charging me month to month for live

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