My account isn't allowing me to do anything

Discus and support My account isn't allowing me to do anything in XBoX on Consoles to solve the problem; I have an adult microsoft account (the one I am using right now) yet many features on my Xbox are locked. I can't purchase anything even with a card on... Discussion in 'XBoX on Consoles' started by thadeku, Sep 1, 2016.

  1. thadeku
    thadeku Guest

    My account isn't allowing me to do anything


    I have an adult microsoft account (the one I am using right now) yet many features on my Xbox are locked. I can't purchase anything even with a card on my account, and I was unable to get the month trial of gold when I started my account (the option is now
    gone and I'm disappointed I wasn't able to subscribe.) This has been going on since i got my xbox a few weeks ago and it's very frustrating as I can't play many games or even talk to my friends.

    :)
     
    thadeku, Sep 1, 2016
    #1
  2. Adam Legge
    Adam Legge Guest
    8015102F - Cant just leave family because its expired.

    No, I'm trying to start my own family pack but because my account isn't promoted it isn't allowing me to.

    Just tried adding a credit card and no change.
     
    Adam Legge, Sep 1, 2016
    #2
  3. mattnett1
    mattnett1 Guest
    Not allowing me to redeem ANYTHING?

    So, I attempted to redeem a XBL Prepaid 3 month code. (I searched the forums and realized that I should have waited to do so)

    I entered it in 3 times.... and after teh 3rd time... I had a message like "you are not allowed to enter any code" please contact....

    it was something like that but.

    I was trying to redeem a 1600ms point card, it said same thing? Can anyone or microsoft employee help???
     
    mattnett1, Sep 1, 2016
    #3
  4. ngocphi
    ngocphi Guest

    My account isn't allowing me to do anything

    Changing your ms account on your gamer tag doesn't make it an adult account if it was a child account to begin with

    You need to wait till the gamer tag turns 18
     
    ngocphi, Sep 1, 2016
    #4
  5. Ben4724 Win User

    Account family not allowing me to actually do anything

    Hi! My name is Ben an Independent Advisor and an Xbox gamer. Hope you are doing well!

    I understand what you are going through. One of my friend also have experienced this and no worries! I'll try to provide the troubleshooting that worked for this issue and let us see if it will work on your end too.

    On cases like this, we may need to have another account (Parent account) to manage the settings of your original account. This is just to remove all restrictions so moving forward, you will not get any restrictions anymore. Let me guide you how:

    1. You will need an alternate account that will serve as a parent. If you don't have one you can create at https://signup.live.com page.

    2. Using the parent account sign in via https://account.microsoft.com/family page and add your Xbox email address or account as a Member/Child.

    3. Accept the invitation using your Xbox account email.

    4. Using the parent account, go to the https://account.microsoft.com/family page again to manage the child account.

    5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

    There you may change the date of birth of your main account and remove any restrictions for purchases, etc. Once done, just restart your console or device and check if there are still restrictions.

    I hope the above steps work for you but if not, please do let us know so we can try to offer further assistance.

    Kind regards,

    Ben
  6. ngocphi Win User

    My account isn't allowing me to do anything

    Changing your ms account on your gamer tag doesn't make it an adult account if it was a child account to begin with

    You need to wait till the gamer tag turns 18
  7. Jeremy2085 Win User

    Xbox gamertag isn't allowed but it isn't anything rude

    It might mean something offensive in a different language or could be a word that is not allowed for religious or political reasons.
  8. Gunnest663 Win User

    Xbox gamertag isn't allowed but it isn't anything rude

    I checked everywhere but it doesn't seem offensive or anything like that so i'm not sure why it isn't allowing it but i want it
  9. Omar the Gamer2 Win User

    Xbox gamertag isn't allowed but it isn't anything rude

    I am pretty sure it has nothing to do with copyright because I searched the word and it turns out to be a Japanese five needle pine. You could try changing the name from another device.
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My account isn't allowing me to do anything

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