My account is ok, but I get the warning "Your account needs to be updated to make a deposit!"

Hi, I'm from Brazil.

I've received Xbox Live Rewards emails with my reward credits. The e-mail has the message "Sua conta precisa ser atualizada para fazer um depósito!" (Your account needs to be updated to make a deposit!). Similar information appears when I visit
the Rewards website. My account, however, is updated. What is the problem?

Att;

Matheus Dias (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

:)

 

Your account needs to be updated to make a deposit!

When I try to redeem, this message appears "Your account needs to be updated to make a deposit!", I check my account and it is ok, but the credit is not realized.

How to solve this problem?

 

Make a deposit

Hi, Im Member since loyalty program since:

24/02/2012 and it is impossible to make a deposit.

He tells me '' Your account needs to be updated to make a deposit! '' But I've already updated it ( i have 9900 )

Sorry for my english im french

 

Hello Math Lycan,



After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.