My account is ok, but I get message: Your account needs updating to make a deposit!

Hi, I'm from Brazil.

I've received Xbox Live Rewards emails with my reward credits. The e-mail has the message "Sua conta precisa ser atualizada para fazer um depósito!" (Your account needs to be updated to make a deposit!). Similar information appears when I visit the Rewards
website. My account, however, is updated. What is the problem?

Att;

Matheus Dias (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

:)

 

My account is ok, but I get message: Your account needs updating to make a deposit!

Hello Math Lycan,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have provided us with fixed deposits in the past as they work on the issue. When such a fixed deposit is provided, you can see the deposit
as currency from your commerce page at (Sign in to your Microsoft account), where it will be listed as a refund with a negative amount. We apologize for the inconvenience, and ask for your patience while our other
team works on a solution.

 

My account is ok, but I get message: Your account needs updating to make a deposit!

Hi, I'm from Brazil! I've received Xbox Live Rewards e-mail about a problem in my account. My account is ok. What is the problem? This problem exists for more than 2 years. When I asked in Results in Xbox - Microsoft Community 2 years ago the answer was for me to be
patient.

GT:

 

Hi Math Lycan. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.