My account is ok, but I get message: Your account needs updating to make a deposit!

Discus and support My account is ok, but I get message: Your account needs updating to make a deposit! in XBoX Rewards & Social to solve the problem; Hi, I'm from Brazil. I've received Xbox Live Rewards emails with my reward credits. The e-mail has the message "Sua conta precisa ser atualizada para... Discussion in 'XBoX Rewards & Social' started by Math Lycan, Dec 15, 2016.

  1. Math Lycan
    Math Lycan Guest

    My account is ok, but I get message: Your account needs updating to make a deposit!


    Hi, I'm from Brazil.

    I've received Xbox Live Rewards emails with my reward credits. The e-mail has the message "Sua conta precisa ser atualizada para fazer um depósito!" (Your account needs to be updated to make a deposit!). Similar information appears when I visit the Rewards
    website. My account, however, is updated. What is the problem?

    Att;

    Matheus Dias (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

    :)
     
    Math Lycan, Dec 15, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My account is ok, but I get message: Your account needs updating to make a deposit!

    Hello Math Lycan,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have provided us with fixed deposits in the past as they work on the issue. When such a fixed deposit is provided, you can see the deposit
    as currency from your commerce page at (Sign in to your Microsoft account), where it will be listed as a refund with a negative amount. We apologize for the inconvenience, and ask for your patience while our other
    team works on a solution.
     
    XBLRewards8, Dec 15, 2016
    #2
  3. Math Lycan
    Math Lycan Guest
    My account is ok, but I get message: Your account needs updating to make a deposit!

    Hi, I'm from Brazil! I've received Xbox Live Rewards e-mail about a problem in my account. My account is ok. What is the problem? This problem exists for more than 2 years. When I asked in Results in Xbox - Microsoft Community 2 years ago the answer was for me to be
    patient.

    GT:
     
    Math Lycan, Dec 15, 2016
    #3
  4. XBLRewards3
    XBLRewards3 Guest

    My account is ok, but I get message: Your account needs updating to make a deposit!

    Hi Math Lycan. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
     
    XBLRewards3, Dec 19, 2016
    #4
  5. XBLRewards3 Win User

    My account is ok, but I get message: Your account needs updating to make a deposit!

    Hi Math Lycan. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently working
    on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.
  6. XBLRewards8 Win User

    My account is ok, but I get message: Your account needs updating to make a deposit!

    Hello Math Lycan,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but have provided us with fixed deposits in the past as they work on the issue. When such a fixed deposit is provided, you can see the deposit
    as currency from your commerce page at (https://commerce.microsoft.com/), where it will be listed as a refund with a negative amount. We apologize for the inconvenience, and ask for your patience while our other
    team works on a solution.
  7. XBLRewards8 Win User

    My account is ok, but I get the warning "Your account needs to be updated to make a deposit!"

    Hello Math Lycan,



    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
    your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    I get this message: "Your account needs updating to make a deposit!" HELP!

    Hello ADAM WAKE XOne,

    Your deposit is being prevented due to a mismatch between your Rewards Account region and your Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change
    your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency. In your case, we cannot deposit USD from your US Rewards Account into
    your Brazilian Microsoft Account.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  9. XBLRewards8 Win User

    Getting the "Your account needs updating to make a deposit!" error message

Thema:

My account is ok, but I get message: Your account needs updating to make a deposit!

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