My account is not taking my prepaid code.

Discus and support My account is not taking my prepaid code. in XBoX on Consoles to solve the problem; I enter my prepaid xbox live code and then something goes wrong. It gives me this error code XBOS-3013 95821ac2-c79b-4b47-b662-6a32bd3a4354... Discussion in 'XBoX on Consoles' started by Hybrid Ninja, Oct 24, 2016.

  1. Hybrid Ninja
    Hybrid Ninja Guest

    My account is not taking my prepaid code.


    I enter my prepaid xbox live code and then something goes wrong. It gives me this error code

    XBOS-3013

    95821ac2-c79b-4b47-b662-6a32bd3a4354

    2016/10/24 - 18:36:07 UTC

    i looked it up and nothing came up. I'm thinking its my account because they would have told me my prepaid code was bad right.

    Please help, thank you, kamu

    :)
     
    Hybrid Ninja, Oct 24, 2016
    #1
  2. Charles Higgens
    Charles Higgens Guest
    Need help redeeming my xbox live code

    I tried redeeming the code in my browser on my computer using these instructions, big mistake. It said "thank you, you redeemed your code" and then exited me out. No gamertag registration whatsoever. I thought the whole point of redeeming my code was to create a gamer tag, but no just exits me out. I then tried redeeming my code on my xbox (so that I could create the gamer tag) and it said "sorry, code already redeemed."

    so what the... what do I do now?
     
    Charles Higgens, Oct 24, 2016
    #2
  3. rupertpupkin 21
    rupertpupkin 21 Guest
    Account Compromised - Ridiculous Recovery Delays (Part Two)

    On day 61 here. Used up my 1 Mo. prepaid code and now I'm just waiting. Don't understand why its taking so long.
     
    rupertpupkin 21, Oct 24, 2016
    #3
  4. CIDkidzPILLZ Win User

    Help

  5. Negroid EZ Win User

    account suspended due to problem with payment option

    What if i have no room on my credit card and am inputting a prepaid code as an alternative?

    I can update my payment info but if they go to instantly charge my account the card will decline. hence why i bought the prepaid code in the first place.
  6. Steph_Corner Win User

    Gold Subscription Problem

    CaioBlah please call xbox customer support at 18004myxbox so they can access your account and check over to see if your account is still on the auto renewal from your credit card my did that when I got a new card it was locked in on the old card so when
    I redeem my prepaid code it was showing as suspended but locked my prepaid code in as well.. so the agents at xbox customer support went in and cleared my balance and returned my prepaid code and I redeem the code again and it work they were great help!
  7. Fly For Allah Win User

    Transfer Membership

    I have heard of staff taking the remaining live and putting it on a prepaid code... then the user justs redeems it on the new account...
  8. XBF Erick C Win User

    My grandparents bought me a 25 dollar Visa Gift card for Christmas

    Hey there person,

    Sorry to hear you are running into these problems when trying to redeem the code onto your Xbox One console. Go ahead and take a look at this support article for steps on

    How to redeem gift cards and codes    . This will walk you through redeeming codes on the console as well as other devices. When you are redeeming the code on different devices though, it is important to sign into the correct account being that if it is redeemed
    on a different account we will not be able to transfer the currency. If you are still having trouble redeeming the codes go ahead and take a look at the

    Troubleshooting gift card and code issues     support article for steps to resolve this.

    I hope this helps.
Thema:

My account is not taking my prepaid code.

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