My account is lost forever

Discus and support My account is lost forever in XBoX on Consoles to solve the problem; Then security proofs really don`t mean a thing, i thought that was the whole point of them. I honestly don`t know what to suggest. Discussion in 'XBoX on Consoles' started by LOUIS_LAM_111111111, Oct 28, 2014.

  1. My account is lost forever


    Then security proofs really don`t mean a thing, i thought that was the whole point of them.

    I honestly don`t know what to suggest.
     
    THEOWENKILLER, Oct 29, 2014
    #16
  2. Yeah while the security proofs protect your xbox account it doesn't help recover your email because for some reason Microsoft completely integrated outlook into your Xbox live account so that if you lose your email like I did you really have no options except
    that god *** form. Even worse is that form is fed through an automated system that asks things like what your recent emails were or what was the subject of them. I've probably sent like 20 emails in the past years with this account, its literally just my subscription
    folder. Back the hell up out of your outlook that is attached to your Xbox account because this has honestly been soul crushing for me. Over 2000 hours that I've spent online is pretty much gone. The money means nothing to me and as a fellow gamer I'm pretty
    sure you understand just how much my live account is a part of my life.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #17
  3. Wow that really does stink.I have read on a website where a guy was giving advice to ppl that had their hotmail accts compromised and out of the several hundred that posted not one had been able to recover their account by filling out the forms.Its terrible
    that with all our technology this stuff can still happen.I dont blame MS but I blame the tech industry as a whole for creating a virtual playgroung for thugs ands cyber criminals.Sorry this happened.
     
    LOWxONxHealth, Oct 29, 2014
    #18
  4. My account is lost forever

    Yeah I understand the need for security measures but if my account was really hacked they could have easily found the same ore even more information than I know about my email. Honestly I don't understand why my Xbox account HAS to be tied to my email apart
    from billing or account recovery. Like you said there are many people out there in the same situation as me and Xbox clearly hasn't bothered to deal with this as there isn't any help anywhere. In fact after the 3rd time failing to recover my email they suggested
    I make a new email, like that is going to help my situation. It is blatantly obvious they didn't put any thought into the integration of Xbox and outlook because in that email there is not a single mention of the possibility that I own an Xbox account.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #19
  5. Deb (MSFT)
    Deb (MSFT) Guest
    Have you tried calling Xbox Support? They might have a way of helping you that Outlook doesn't have.
     
    Deb (MSFT), Dec 4, 2014
    #20
  6. leo4459
    leo4459 Guest
    I also known as [Mod Removed] i have lost my xbox account it was ldawe now i use this account it is my back up account. Xbox doesn't believe it's me, I have bought the Xbox, xbox 360, but not xbox one. They make me wanna switch
    to PlayStation. They take my account away i gave it to my cousin with the xbox360 Elite. That I bought at the future shop in Sarnia Ontario Canada. Me I just want my old Account back. Why xbox, why.
     
    leo4459, Feb 27, 2015
    #21
  7. Hey there leo4459!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #22
  8. LOWxONxHealth Win User

    My account is lost forever

    Wow that really does stink.I have read on a website where a guy was giving advice to ppl that had their hotmail accts compromised and out of the several hundred that posted not one had been able to recover their account by filling out the forms.Its terrible
    that with all our technology this stuff can still happen.I dont blame MS but I blame the tech industry as a whole for creating a virtual playgroung for thugs ands cyber criminals.Sorry this happened.
  9. THEOWENKILLER Win User

    My account is lost forever

    The whole point of security proofs on your xbox live account is to prove who you are if your main email is compromised.

    Those security proofs are either in the form of email addresses or phone numbers, you even have a random security question on there too.

    These security proofs were only added a few years back at most, certainly not 10 years.

    Are you saying you have no access or information about any of your security proofs on your live account?

    I understand you are saying you say you were in the process of changing your outlook recovery email, but you should still have proofs on your live account.
  10. LOUIS_LAM_111111111 Win User

    My account is lost forever

    If your blocked out of outlook your blocked out of everything related to it. The only way to recover it is through outlook. I actually confirmed my Xbox account was mine with an Xbox representative but they cant help me because like I said the only way to
    recover my account is through this stupid form outlook makes you fill out. I can't wait until my new recovery method is in place because its rendered obsolete if your account is under suspicion and its pointless anyways because when you fail the form once
    they remove all possible recovery methods except for the form. From my hour with an Xbox representative it became quite obvious that your Xbox live account is pretty much 100% bonded to you email, they have no contingency to separate the 2 if you're blocked
    out of your email. This is really disturbing because if I or anyone actually was hacked and this same scenario happened we lose everything.
  11. LOUIS_LAM_111111111 Win User

    My account is lost forever

    @LOWxONxHealth I was using my email perfectly fine 3 days ago when all of a sudden they blocked me out. This isn't an issue about passwords outlook blocked my email cause they suspected I was hacked, they don't provide a reason they just say that they think
    you were hacked.

    @THEOWENKILLER When you switch your recovery email on outlook it isn't set in stone, there is a waiting period before it is actually set in place. Unfortunately this happened before that waiting period was over. Outlooks only recovery method is through your
    recovery email or phone number but like I said mine was obsolete so I couldn't do that. When that happens your next only option is to fill out this form with as much information as you can and hope their automated system thinks you actually own the account.
    When you fail this test once you're completely locked out so the only way you can recover your account is through that form which I have failed 4 times now.
  12. THEOWENKILLER Win User

    My account is lost forever

    Then security proofs really don`t mean a thing, i thought that was the whole point of them.

    I honestly don`t know what to suggest.
Thema:

My account is lost forever

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