My account is lost forever

Discus and support My account is lost forever in XBoX on Consoles to solve the problem; So I just got blocked out of my Hotmail account which means I got blocked out of X-box live account and if some of you aren't aware outlooks ONLY... Discussion in 'XBoX on Consoles' started by LOUIS_LAM_111111111, Oct 28, 2014.

  1. My account is lost forever


    So I just got blocked out of my Hotmail account which means I got blocked out of X-box live account and if some of you aren't aware outlooks ONLY recovery option is this form you fill out with information related to you email. Well after 3 failed attempts
    and an hour with an x box representative I can say I have officially lost my x box account as I am unable to fill out this form to their systems satisfaction. My 400$ Xbox one is now obsolete as most of my games are digitally linked to this account. My 300$
    Xbox 360 is now also obsolete as I cant sign in to my old account either. Of course they recommend you create a new email, funny how there is no mention of your potential x-box live account that you may have attached to your Hotmail almost like they clearly
    did not plan for this. Because Microsoft is such an amazing company they don't separate these two accounts so I just lost up to 1000$ and 1000 hours of my life because I can't fill out a form to their satisfaction. It is absolutely ridiculous that they don't
    have a separate recovery method for x-box accounts since its actually worth money and in my case like 1000$ worth. I'm pretty sure I'm not alone in my situation and since Microsoft clearly has no intention of helping me if anyone out there managed to get themselves
    out of this PLEASE HELP ME.

    :)
     
    LOUIS_LAM_111111111, Oct 28, 2014
    #1
  2. onyxishere
    onyxishere Guest
    downloading on console?

    Sorry but once an account is banned, all DLC/Points/Gold membership is lost forever. That's part of the punishment.
     
    onyxishere, Oct 28, 2014
    #2
  3. J92381
    J92381 Guest
    New Account

    ok so i created a NEW account yesterday night i was wondering can i transfer all my stuff like DLC ect to it? or will it be Lost forever if i delete my main Account?
     
    J92381, Oct 28, 2014
    #3
  4. My account is lost forever

    Did you give out any of your information such as your email address and password to anyone? There are a lot of scammers out there.Did you have a second email account set up and linked to your profile? Did you forget your log in information? Im trying to
    figure out what happened and how.
     
    LOWxONxHealth, Oct 28, 2014
    #4
  5. They said there was suspicious activity on my Hotmail account. Unfortunately the recovery email attached to it was obsolete and while I had switched it to my phone it was still on a waiting period and this incident occurred before the waiting period was
    over. So the only way to recover my email is to fill out this form that goes through an automated system that I have now failed 4 times as I made this account like 10 years ago when I was like 10 years old and I can't remember what the hell I put down for
    my information. But I really don't care about my email account all I want is my Xbox live account unfortunately they are 100% bonded together so because I'm blocked out of my email I'm now blocked out of my Xbox live account. Which is honestly ridiculous because
    an Xbox live account is actually worth something with digital games and gold memberships that I can't even cancel since I'm blocked. I'm literally paying Microsoft right now for games that I can't even play. I was on a chat line with an Xbox representative
    and I actually confirmed that the Xbox live account was mine but they can't help me because they don't have enough access. I can confirm my Xbox live account is mine but I can't confirm my email is mine, unfortunately you're only allowed to confirm through
    email which is absurd. If I can confirm my Xbox account is mine isn't it obvious that the email attached to it is also mine. I seriously am completely shocked at how ridiculous this whole situation is. Even better is that outlook has no customer service which
    is probably the most shocking thing I've learned through this incident. I can't believe I've actually defended Microsoft as decent company, this whole debacle has been rather enlightening as to how far this once great company has fallen.
     
    LOUIS_LAM_111111111, Oct 28, 2014
    #5
  6. When was the last time you remember being able to get into your hotmail acct.?
     
    LOWxONxHealth, Oct 29, 2014
    #6
  7. Why would there be a waiting period to switch your secondary email over?

    Why not just wait out this period, if it exists?

    Did you not set up any security proofs or questions on your account in case this happened?

    Any games you bought on that console would still be playable on any new account you created, so you haven`t lost any games.
     
    THEOWENKILLER, Oct 29, 2014
    #7
  8. My account is lost forever

    All your email passwords are stored in your web broswer so they are recoverable providing you have logged into your hotmail at some point on the computer youre currently using.Otherwise as Owen said wait out the 30 days and see what happens.
     
    LOWxONxHealth, Oct 29, 2014
    #8
  9. @LOWxONxHealth I was using my email perfectly fine 3 days ago when all of a sudden they blocked me out. This isn't an issue about passwords outlook blocked my email cause they suspected I was hacked, they don't provide a reason they just say that they think
    you were hacked.

    @THEOWENKILLER When you switch your recovery email on outlook it isn't set in stone, there is a waiting period before it is actually set in place. Unfortunately this happened before that waiting period was over. Outlooks only recovery method is through your
    recovery email or phone number but like I said mine was obsolete so I couldn't do that. When that happens your next only option is to fill out this form with as much information as you can and hope their automated system thinks you actually own the account.
    When you fail this test once you're completely locked out so the only way you can recover your account is through that form which I have failed 4 times now.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #9
  10. OK, so you are saying your recovery email is not yet set in place since you changed it??

    So why can`t you wait until it is in place , then recover your account?

    It seems you are trying to recover your outlook account rather than trying to recover your xbox live account.

    why can`t you try recover access your xbox live account using your security proofs that were only added in the last couple of years?
     
    THEOWENKILLER, Oct 29, 2014
    #10
  11. If your blocked out of outlook your blocked out of everything related to it. The only way to recover it is through outlook. I actually confirmed my Xbox account was mine with an Xbox representative but they cant help me because like I said the only way to
    recover my account is through this stupid form outlook makes you fill out. I can't wait until my new recovery method is in place because its rendered obsolete if your account is under suspicion and its pointless anyways because when you fail the form once
    they remove all possible recovery methods except for the form. From my hour with an Xbox representative it became quite obvious that your Xbox live account is pretty much 100% bonded to you email, they have no contingency to separate the 2 if you're blocked
    out of your email. This is really disturbing because if I or anyone actually was hacked and this same scenario happened we lose everything.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #11
  12. The whole point of security proofs on your xbox live account is to prove who you are if your main email is compromised.

    Those security proofs are either in the form of email addresses or phone numbers, you even have a random security question on there too.

    These security proofs were only added a few years back at most, certainly not 10 years.

    Are you saying you have no access or information about any of your security proofs on your live account?

    I understand you are saying you say you were in the process of changing your outlook recovery email, but you should still have proofs on your live account.
     
    THEOWENKILLER, Oct 29, 2014
    #12
  13. My account is lost forever

    I do have proofs on my live account and like I said I confirmed with an Xbox representative that my live account was mine unfortunately they still cannot give me access because they don't have the rights apparently. In case you weren't reading the ONLY way
    for me to recover my account is through the form unless Microsoft representatives have been lying to me. I spoke to an Xbox representative they told me to fill out the form, Microsoft help forum told me to fill out the form, Microsoft customer service told
    me to fill out the form. I have already proven that my Xbox live account is mine but apparently it doesn't matter.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #13
  14. So you validated all the proofs on your xbox live account, and they still won`t let you access your account?
     
    THEOWENKILLER, Oct 29, 2014
    #14
  15. YUP. I gave them the confirmation number sent to my phone. I have the credit card numbers and the billing addresses I used to purchase everything related to my account and I have the console ids that the account is on but apparently none of it matters because
    I can't confirm my email is mine.
     
    LOUIS_LAM_111111111, Oct 29, 2014
    #15
Thema:

My account is lost forever

Loading...
  1. My account is lost forever - Similar Threads - account lost forever

  2. Lost access to my Xbox One account.

    in XBoX Accessibility
    Lost access to my Xbox One account.: I have a problem signing in to my Xbox One because I don't have the password or any access to the email. The phone number is not working either since I forgot to change/add it. Even if I can get...
  3. Lost access to my Microsoft account — says it doesn’t exist

    in XBoX Accessibility
    Lost access to my Microsoft account — says it doesn’t exist: Hello, Yesterday I lost access to my Microsoft account. I was using it normally before that (including playing Minecraft), but now when I try to sign in, it says the account doesn’t exist. I’ve...
  4. I've already bought minecraft but I've lost the account I bought it with is there any way...

    in XBoX Games and Apps
    I've already bought minecraft but I've lost the account I bought it with is there any way...: When I try with the bedrock launcher there is an error code. On the regular minecraft launcher the "switch accounts" option is no longer there and it keeps trying to sign me in with the old...
  5. I lost my minecraft account to a data breach. How do I recover it?

    in XBoX Accessibility
    I lost my minecraft account to a data breach. How do I recover it?: So, yesterday I couldn't login to minecraft. I don't know where I can ask for *human* support? Inserting my minecraft email on "have I been pwned?" says there are 4 data breaches with it, Jesus......
  6. You did updates and changed my account from Spoonbill25 to SixtyCanvass9955 amnd I lost...

    in XBoX on Windows
    You did updates and changed my account from Spoonbill25 to SixtyCanvass9955 amnd I lost...: You did updates and changed my user name from Spoonbill25 to SixtyCanvass9955 and I lost four year of p[laying statistics. Please fix it back. aaa5dd45-4fb7-4101-b714-0f72611ff47f
  7. Immediate Assistance Needed – Lost Access to Long-Time Xbox Account

    in XBoX Accessibility
    Immediate Assistance Needed – Lost Access to Long-Time Xbox Account: Last accessed account on Xbox One last year while playing The Division 2. One day, I sign in and am asked to enter my password, I enter the password its been for probably the last 20 years and...
  8. My account is completely lost

    in XBoX Games and Apps
    My account is completely lost: M y dad's microsoft account was completely compromised and now NO ONE can log in, so i lost my minecraft accounti i'd like a new account at least fc170164-05fa-4c46-b286-bc3e6809251b
  9. I've lost my xbox game pass account

    in XBoX Accessibility
    I've lost my xbox game pass account: I have an active xbox game pass subscription, but i can't manage it outside the app, i lost access to the email (i think) its associated with, (*** Die E-Mail-Adresse wurde aus Datenschutzgründen...
  10. Changed Microsoft account email, lost access to Minecraft account.

    in XBoX Accessibility
    Changed Microsoft account email, lost access to Minecraft account.: To preface this, I contacted Mojang support first and they told me to contact Microsoft support instead, but I can't actually contact support here as anytime I try to it redirects me to this...