My account is locked

Hello Nemo,

Thanks for reaching out to the forums. We understand you are suspended on the rewards program. Unfortunately, no one here on the forums can assist in this issue. You will need to fill out a

rewards request form.

Hope this helps.

Brad

Hi there!

Just to confirm, have you sent an account recovery request through this recovery form here https://account.live.com/acsr?

Be sure to check your mailbox including spam or junk folder.

Did you also receive a confirmation email regarding your request using the email address you provided as the contact information?

Hello caliahjacobs,

Please use the following article to go through the steps of Resetting your password.

If those steps do not work, I would recommend contacting Microsoft Support, they can further assist you in recovering your password.

No codes just says fix this on the web i did but nothing happened

Hey there Blurrysafe30

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty annoying. Check it out, I recommend going to Your info at

account.microsoft.com, then updating anything you need to there. Afterwards, I suggest

removing and redownloading the account back to your console.

If that doesn't work, try changing your password through the site and then redownload the account once more.

Hope this helps.

Thanks for reading!