My Account Is Locked And I Have 2FA On

It’s not that there is someone in my account, the hacker used a script to lock my account, he showed me it, then the next day it’s locked and I can’t get in because it says i have 2fa on.

When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it

It’s not that there is someone in my account, the hacker used a script to lock my account, he showed me it, then the next day it’s locked and I can’t get in because it says i have 2fa on.

Without posting any personal info, can you explain exactly what happened?

Did you give any of your own info to this "hacker"? Enabling 2FA makes your account much more resilient to being hacked, not less, so I'm wondering if you gave them certain info that let them take over your account.

I am not a robot and I am very sorry for your experience.

I understand that it is frustrating to lose access to your account, especially if you have done everything you can to protect it and try to recover it, but if you want the best thing I can do for you is to release the question so that another expert or community member can give you a better answer. aid.

Hi RaymondRCB, My name is Oskayra independent advisor

Have you already tried to unlock it on the next page?

https://www.microsoft.com/concern/AccountReinstatement

Simply fill out a form to have Microsoft review the reason your account was disabled.

Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

Best regards,
Oskayra