My account is hacked and gone but Klarna payments still going !! Help!!

Barry Looman · Jan 23, 2025 at 6:56 AM

Hello all,

my Xbox account had been hacked.. and the Klarna payments are stil going for the pc Xbox game pass .. I can’t login to Xbox anymore it says my account doesn’t exist… I still pay 10 euro every month for that account any I don’t know how to cancel it! I know I have been hacked because when I tried to login and wanted to change my password there was an whole other email address for the account recovery entered! can someone please help me out over here .. tnx a lot

G

Barry

:)

Barry Looman

Tnx for the fast reply, the thing is .. I once set the pc game pass abbo to Klarna (afterpay).. so i have to keep paying for it myself .. Klarna sends me a message remember to pay for your pc game pass abbo .. if I don’t pay I’ll get more trouble..

I can’t call the bank because I pay it myself . Gr Barry

Rodrigo Oliver

Hi Barry, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can contact your bank and ask them to block the payments coming from Microsoft, or, cancel the card registered to the account that was hacked.

IYou can also contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unauthorized payment"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

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I hope this helps.

KhajiBower34

Hello Sebastian J, My name is Khaji I am an independent advisor and I will be happy to help you today.

I'm sorry to hear that you are having issues with the Klarna payment option on Xbox and want to disable it to prevent unauthorized purchases in your child's game.

Sign in to your Xbox account and go to account settings. Look for the “Payment Methods” or “Payment Methods” section and check if Klarna is set as a default payment option. If so, try changing it or removing it from the list of payment options.

If you can't resolve the issue through Xbox Support, you can also contact Klarna directly for help. Provide details of the issue and explain that you want to disable Klarna as a payment option on your Xbox account.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Imagine faking being

I pay to exertis via klarna .a monthly payment £20.99 for 24 months for all access

Yokikjhkjb

My acount got HACKED and i still have the suspension my account is gone 😢 what do I do 😢

My account is hacked and gone but Klarna payments still going !! Help!!