My account is flagged as a child. Chat bot isn't helping.

Discus and support My account is flagged as a child. Chat bot isn't helping. in XBoX Accessibility to solve the problem; Went to play Mass Effect Andromeda today, only to discover that I couldn't use one of the online features in the game (the Apex Strike Teams). When I... Discussion in 'XBoX Accessibility' started by DigitalEva, Aug 12, 2023.

  1. DigitalEva
    DigitalEva Guest

    My account is flagged as a child. Chat bot isn't helping.


    Went to play Mass Effect Andromeda today, only to discover that I couldn't use one of the online features in the game (the Apex Strike Teams). When I went to sign in to the app, it came up with a screen telling me that Account security was enabled on my account, and I needed to disable it on the Xbox.

    Checking in that screen showed me that my account has been flagged as a "child account", so I won't have access to some online functionality. However, looking into other headings, it shows that I have all the privileges of an adult account. Given that my birth year starts with 19 (I'm not giving that last digits on purpose) I think I can safely say that I'm over 18.

    The automated chat doesn't help, instead telling me that I need an adult to change this setting (I am an adult). I have no idea how that flag got set on my account, nor do I have the ability to remove it. I'd like to have a good fix, because this wasn't an issue before.

    :)
     
    DigitalEva, Aug 12, 2023
    #1
  2. DigitalEva Win User

    My account is flagged as a child. Chat bot isn't helping.

    hi. im mel and im an independent advisor. You need to check the age on your profile. https://account.microsoft.com/profile Sign in to Your info on the Microsoft account website, choose Edit your personal info, and select the right birthdate. When you’re done, select Save. this should fix the error.
    I was able to get through to customer service chat after posting this. It is, apparently, related to a setting in the family group that we use for Office 365, which has my mother as an admin. I can't really update my birthdate and save it on the site linked because it hasn't changed/been changed. This issue should be resolved by tomorrow.
  3. melanie brown2 Win User

    My account is flagged as a child. Chat bot isn't helping.

    hi. im mel and im an independent advisor. You need to check the age on your profile.
    https://account.microsoft.com/profile

    Sign in to Your info on the Microsoft account website, choose Edit your personal info, and select the right birthdate. When you’re done, select Save. this should fix the error.
  4. Judge Win User

    Bot Chat Help..

    Hey ICONIC, It doesn't appear you are in the program, so what exactly do you need help with? If you were recently accepted then you will need to wait until they set up your profile and give you your forum icon. In the meantime, next time you need some help
    you should be creating your own topic in these forums instead of bumping old ones. Please let me know if you need any more help ICONIC.
  5. ICONIC SAUSAGE Win User

    Bot Chat Help..

    the ambassabank is bugged for me help
  6. Def one Win User

    Bot Chat Help..

    This really belongs in the Ambassy. But it can take some time. Give Ambassabank a try though.
Thema:

My account is flagged as a child. Chat bot isn't helping.

Loading...

  1. My account is flagged as a child. Chat bot isn't helping. - Similar Threads - account flagged child

  2. How to move a child account? When trying the 1st step (remove) it is denied

    in XBoX Accessibility
    How to move a child account? When trying the 1st step (remove) it is denied: Hi, I want to move a child from one family group to another. (I messed up, and created a new family group when I added a child.) My problem is that when I log in with the parent account of the...

  3. My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?

    in XBoX Accessibility
    My xbox account thinks I am still a child. How do I change it so that it knows I am an adult?: I use the xbox app. I have been wanting to change my 'gamerpic' to something else, but to do custom images I need an adult account. I am legally an adult, I checked my birthday and it were correct...

  4. I have been spam added by thousands of random bot accounts. Will I get banned for this?

    in XBoX Accessibility
    I have been spam added by thousands of random bot accounts. Will I get banned for this?: And is there any way to mass remove them? I’d rather not remove them one by one f1856761-8371-44a7-a0ae-81c38acb639a

  5. How to login to my microsoft account in xbox.

    in XBoX Accessibility
    How to login to my microsoft account in xbox.: I am unable to login to my Microsoft account but when I try to create one with the same username it says it already exists. I am sure that I typed it correctly. And if there is no fix is there a...

  6. How to transfer email from a kids account to an adult

    in XBoX Accessibility
    How to transfer email from a kids account to an adult: When I was abt 8 my dad set up his email to my xbox and now that I'm older I wonder if I can use my adult email instead of his anyway to fix I don't wont to lose anything...

  7. How do I switch Microsoft Account email

    in XBoX Accessibility
    How do I switch Microsoft Account email: I made a Microsoft account for Minecraft and everything was fine. When I got a computer and tried to download Minecraft however, it created a new Microsoft account with the same email. Both...

  8. How do I recover my original Hotmail account if I only ever use it for Xbox?

    in XBoX Accessibility
    How do I recover my original Hotmail account if I only ever use it for Xbox?: I've recently been asked to verify my Microsoft Account for the first time in many years. I have had the account itself for close to 15 years or something and in the last 10 years, have only ever...

  9. Suspended account... Why?

    in XBoX Accessibility
    Suspended account... Why?: I reported [mod removed] for calling me a ingrate [mod removed] and a porch monkey. But yet you suspended my account for reporting them. Why?! bac149d5-d55d-4f31-9af9-081a108e0478

  10. Trouble linking Uplay app with account (Assassin's Creed Black Flag)

    in XBoX Games and Apps
    Trouble linking Uplay app with account (Assassin's Creed Black Flag): I got an Xbox One for Christmas with Assassin's Creed Black Flag as a digital download. On the main screen is asked me to create a UPLAY account, which I did. I downloaded the app to my phone and...